Director Centralized Funding Operations

Kitsap Credit Union • Bremerton, WA

17h • $117,697 - $135,000 • Hybrid

About The Position

Kitsap Credit Union is in search of a Director of Centralized Funding Operations. The Director of Funding Operations leads and manages all funding and processing functions within the Centralized Lending department, ensuring operational excellence across consumer lending products. This role oversees multiple specialized teams, including Indirect Lending Funding, Non-Organic Lending Funding, and Centralized Lending Processing and Funding—and is responsible for aligning workflows across branches, the contact center, and digital channels. The Director plays a critical role in strategic planning, cross-functional collaboration, and continuous improvement to support scalable, compliant, and member-centric lending operations.

Requirements

• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite software.
• Demonstrates a high level of engagement and active collaboration contributing to a positive team environment.
• Proven leadership in managing multi-team lending operations across diverse consumer product lines.
• Deep understanding of centralized consumer lending workflows, funding processes, and compliance requirements.
• Ability to design and manage complex operational systems that span multiple channels and departments.
• Strong analytical skills with the ability to interpret performance data and drive process improvements.
• Excellent communication and interpersonal skills, with the ability to influence cross-functional teams and external partners.
• Proficiency in lending systems, workflow automation tools, and reporting platforms.
• Strategic mindset with a focus on scalability, member experience, and operational integrity.
• Understand, model, and represent KCU’s core values.
• Bachelor’s degree in Business, Finance, or a related field.
• Minimum of 7 years of experience in lending operations, including at least 3 years in a leadership role.
• Demonstrated experience managing funding operations across centralized and indirect lending environments.
• Strong knowledge of regulatory requirements and compliance standards in consumer lending.

Nice To Haves

• Experience with lending systems such as Origence, Blue Sage, DealerTrack, MeridianLink, or Jack Henry.
• Familiarity with digital lending platforms and omnichannel member engagement strategies.
• Exposure to loan pool packaging, forward flow agreements, and non-organic lending partnerships.

Responsibilities

• Provide strategic leadership and oversight of all funding and processing teams within Centralized Lending, ensuring alignment with organizational goals and member experience standards.
• Design and implement operational frameworks that support seamless coordination across branches, contact center, and digital lending channels.
• Develop and enforce policies, procedures, and performance metrics to ensure timely, accurate, and compliant loan funding and documentation.
• Collaborate with Underwriting, Dealer Management, Lending Administration, and Technology teams to optimize workflows and resolve cross-functional bottlenecks.
• Lead initiatives to integrate funding operations with centralized lending platforms and automation tools, enhancing scalability and reducing manual touchpoints.
• Monitor and analyze funding volumes, turnaround times, exception rates, and quality assurance metrics to drive performance and accountability.
• Serve as a key liaison for vendor relationships and system integrations impacting funding operations (e.g., Origence, DealerTrack, MeridianLink).
• Coach and develop team managers and staff, fostering a culture of continuous learning, operational excellence, and career progression.
• Support strategic planning efforts related to forward flow, loan pool packaging, and non-organic lending partnerships.

Benefits

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Unlimited ORCA transit access through KCU for less than $45 a year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager