Director Case Managment

HCA Healthcare•Dallas, TX

About The Position

The Facility Case Management Director manages and coordinates department activities and oversees daily hospital case management operations. The Director ensures staff compliance with organizational policies and external regulatory requirements and coordinates the department’s patient care and discharge planning processes with hospital departments and external agencies to support continuity of care and appropriate clinical resource utilization. The role is accountable for achieving established outcomes by engaging interdisciplinary teams and external stakeholders, and has responsibility for the operational aspects of the department. The position calls for a registered nurse or clinical social worker with an executive presence, strong communication and presentation skills, motivational ability, and a demonstrated record of delivering results. The Director serves as a case management subject matter expert and uses leadership, team-building, trust-building, and change-management skills. The individual should be self-directed, able to manage competing priorities and projects with minimal supervision, handle conflict and controversy with tact and diplomacy, adapt to change, and coordinate work across stakeholders.

Requirements

Bachelor’s degree.
Registered Nurse (RN) or Licensed Clinical Social Worker (LCSW).
Executive presence and excellent communication and presentation skills.
Demonstrated motivational capabilities and a record of delivering results and attaining goals.
Leadership, trust-building, team-building, and change-management skills.
Ability to manage multiple priorities and work with minimal supervision on projects and activities.
Ability to use tact and diplomacy in situations of conflict and controversy.
Ability to adapt quickly to change and coordinate efforts across multiple stakeholders.

Nice To Haves

Master’s degree in Nursing, Health Administration, or Business Administration preferred.
Three years of overall acute care hospital case management experience preferred.
Two or more years of case management leadership experience preferred.

Responsibilities

Direct and evaluate departmental operations, including the case management model, staffing skill mix and FTEs, information technology use, onboarding, and staff competencies, to achieve performance and quality objectives.
Allocate resources to staff the department effectively and meet productivity and quality goals.
Oversee case management core functions and practice.
Ensure care coordination and discharge planning processes are followed, including requirements for timeliness, quality, and documentation.
Work with the Facility CFO and Division CM Leader to achieve established goals and expectations.
Assess and improve departmental performance by evaluating operational processes, analyzing performance data, and implementing sustainable performance-improvement activities.
Ensure compliance with policies and standard operating procedures.
Establish working relationships with key stakeholders, including the CMO, CNO, ancillary service leaders, Ethics & Compliance, and Legal.
Perform other duties as assigned.
Adhere to the Code of Conduct and Mission and Value Statement.

Benefits

Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.