Social Worker MSW - Case Managment - St. Mary

Ochsner LSU Health System•Shreveport, LA

About The Position

The Social Worker is responsible for bio-psychosocial assessments, patient education, evaluation, referrals to appropriate community resources, and supportive and crisis interventions. The role uses knowledge of company and community-based services to coordinate and implement complex discharge plans, and collaborates with the multidisciplinary team to evaluate and respond to patient and caregiver needs, including emotional, social, cultural, and spiritual needs related to adapting to a medical condition. Clinical social work may be practiced within the agency only under the supervision of an LCSW employed by the company. The position requires a Master’s degree in Social Work from a university accredited by the Council on Social Work Education. No work experience is required; two years of experience in a medical setting is preferred. A Certified Social Worker credential verified by LABSWE or Registered Social Worker certificate is required. An LMSW verified by LABSWE is preferred, or the employee must schedule and pass the LMSW exam within six months of employment. The role requires computer and data-entry skills, proficiency with Windows-style applications and role-specific software, effective verbal and written communication, knowledge of medical terminology and common diseases, and familiarity with acute and chronic care settings and the psychosocial and economic effects of illness or trauma. Knowledge of healthcare systems and public programs, including Medicare, Medicaid, Medicare Advantage, and commercial insurance plans, is also needed. The position involves an on-call rotation and a flexible schedule that may include 24/7 availability, weekends, and holidays. It requires travel throughout and between facilities and the ability to sit and stand for prolonged periods. The job is classified as medium work, with occasional exertion of 20–50 pounds, frequent exertion of 10–25 pounds, and constant exertion of up to 10 pounds; mechanical lifting devices or team lifts should be used. The healthcare setting may present occupational exposure risks involving communicable diseases, blood or body fluids, hazardous medications, and hazardous waste.

Requirements

Master’s degree in Social Work (MSW) from a university accredited by the Council on Social Work Education (CSWE).
Certified Social Worker (CSW), as verified by LABSWE, or Registered Social Worker (RSW) certificate.
Computer skills and dexterity for data entry and retrieval of required job information.
Proficiency with Windows-style applications, keyboard, and software packages specific to the role.
Effective verbal and written communication skills and ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Working knowledge of common disease entities, disorders, and medical terminology.
Working knowledge of acute and chronic care medical settings and the psychosocial and economic effects of illness or trauma on patients and their support systems.
Knowledge of healthcare systems and public programs, including Medicare, Medicaid, Medicare Advantage, and commercial insurance plans.
Strong interpersonal skills to interact effectively and courteously with patients, families, multidisciplinary team members, peers, and community agency personnel.
Ability to work a flexible schedule, including 24/7, weekends, holidays, and on-call availability.
Ability to sit and stand for prolonged periods and travel throughout and between facilities.
Ability to meet the physical demands of medium work, including the specified lifting and force requirements.

Nice To Haves

Two years of experience in a medical setting.
Licensed Master Social Worker (LMSW) verified by LABSWE; alternatively, schedule and pass the LMSW exam within six months of employment.

Responsibilities

Conduct patient assessment interviews, provide referrals, and coordinate discharge plans.
Identify and provide helpful resources to patients and families.
Maintain patient records and document and communicate critical information to the medical team.
Provide patient education, evaluation, supportive interventions, and crisis interventions.
Coordinate and implement complex discharge plans using company and community-based services.
Collaborate with the multidisciplinary team to evaluate and respond to patient and caregiver needs.
Maintain professional and technical knowledge and required certifications through continuing education and development.
Utilize management resources.
Participate in the on-call rotation.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adapting communication style.
Perform other related duties as required.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or compliance concerns.