Director, Business Operations

Electrosonic

2d•Hybrid

About The Position

We are seeking a Director of Business Operations to lead and scale the operational foundation of our U.S. business. This role is responsible for ensuring execution is consistent, data-driven, and profitable across our Consulting, Systems Integration, and Service organizations. As the operational backbone of the company, you will define how work gets done—from planning and delivery through billing, reporting, and continuous improvement. You will partner closely with executive leadership to provide clear visibility into performance, risks, and opportunities—enabling smarter, faster decisions as we scale.

Requirements

Proven leadership experience in business operations, project controls, or operational management within a complex organization
Demonstrated ability to build and scale processes, systems, and operational frameworks in a growth environment
Strong financial and analytical acumen, including forecasting, margin analysis, and KPI management
Experience working with and governing ERP, PSA, and data/reporting systems
Ability to translate data into clear, actionable insights for executive decision-making
Strong systems-thinking mindset, connecting workflows, tools, and performance metrics
Excellent problem-solving skills with the ability to identify risks and implement corrective actions
Proven ability to lead cross-functional initiatives and influence without direct authority
High level of organization, structure, and execution discipline with strong attention to detail
Results-driven and accountable, with a continuous improvement mindset and ability to operate in a fast-paced environment
8+ years of experience in business operations, project controls, or operational leadership
Proven ability to scale operations in a fast-growing, multi-functional organization
Strong financial and analytical acumen (forecasting, margin, performance metrics)
Experience with ERP/PSA systems and operational reporting tools
Exceptional leadership and cross-functional influence skills
A systems-thinking mindset with a passion for process improvement and execution discipline

Nice To Haves

Experience in AV industry preferred

Responsibilities

Define workflows of data from sale through delivery and revenue recognition
Establish and enforce standardized processes, workflows, and systems across the organization
Lead initiatives that improve scalability, efficiency, and operational maturity
Monitor project performance across cost, schedule, and margin
Identify risks, trends, and variances—and drive corrective actions
Provide leadership with clear insights into delivery health and execution performance
Ensure accuracy and consistency of operational data across systems (ERP, PSA, PM tools, HRIS)
Lead the development and management of dashboards, forecasts, and executive reporting
Deliver actionable insights that inform business decisions
Ensure billing is accurate, timely, and aligned to project delivery
Manage billing forecasts and variance analysis
Partner with Finance to support revenue recognition compliance
Oversee purchasing strategy, vendor management, and spend controls
Partner with teams to balance cost, availability, and quality
Drive accountability and discipline in organizational spending to maintain adherence and audit readiness.
Own inventory cycle counts, logistics, and consumables spend analysis
Ensure accuracy, minimize loss, and improve utilization
Oversee facilities operations and shared services for efficiency, compliance, spend trends and analysis