Director, Business Operations
About The Position
NYU Grossman School of Medicine is a top-ranked medical school committed to improving the human condition through medical education, scientific research, and direct patient care. As an integral part of NYU Langone Health, the school emphasizes equity and inclusion. This position, reporting to the Senior Director of Business Operations, Regulatory Affairs, and the Center for Biospecimen Research and Development, leads performance management and process improvement for key clinical research operations (CRO) and sponsored research operations (SRO) units within the Office of Science & Research. The Director will manage a team and collaborate with unit directors and OSR leadership to implement process reengineering, dashboards, and tools to enhance the efficiency, quality, and financial sustainability of research operations.
Requirements
- Bachelors degree in business administration, healthcare administration, public administration, life sciences, or related field.
- 10+ years of progressively responsible experience in research administration, clinical research operations, or sponsored projects administration in an academic medical center, research-intensive university, or large health system.
- Demonstrated experience in business operations, performance management, process improvement, and project/program management in a complex, matrixed environment.
- Strong analytical skills and proficiency with data analysis, dashboards, and reporting tools.
- Excellent interpersonal, communication, and organizational skills, with the ability to work effectively with leadership, faculty, and administrative partners.
- Qualified candidates must be able to effectively communicate with all levels of the organization.
Nice To Haves
- Masters degree (MBA, MHA, MPA, or related field).
- Experience leading business operations for clinical research or sponsored research administration units.
- Formal training in process improvement (e.g., Lean, Six Sigma) and/or project management (e.g., PMP).
- Experience developing operational dashboards and resource management tools.
Responsibilities
- Lead and develop a business operations team focused on performance improvement, analytics, and project management in support of clinical and sponsored research.
- Monitor and assess operational performance across supported units using KPIs, dashboards, and analytic reports aligned with OSR strategic priorities.
- Lead strategic operational initiatives and business process reengineering across the clinical and sponsored research lifecycles (e.g., study start-up, contracting, budgeting, award set-up, post-award), including workflow redesign, system optimization, and implementation of new business processes and tools.
- Manage a program management function to oversee cross-functional initiatives and ensure timely, high-quality execution.
- Design and implement resource management tools to assess workload, staffing needs, and capacity, and review staffing and resource requests in collaboration with OSR leadership and finance.
- Serve as a key liaison to departmental administrators, investigators, and central offices, ensuring clear communication of operational expectations, process changes, and performance results.
- Partner with MCIT to optimize systems that support clinical and sponsored research operations.
- Contribute to development and maintenance of operational SOPs and guidance documents governing business processes in the research enterprise.
Benefits
- Financial security benefits
- Generous time-off program
- Employee resources groups for peer support
- Holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, and preventive care)
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What This Job Offers
Job Type
Full-time
Career Level
Director
