Director, Business Operations
About The Position
Engine is transforming business travel by creating a personalized, rewarding, and simple experience. The company's platform integrates corporate travel, a charge card, and modern spend management. Engine supports over 30,000 companies, 1 million travelers, and billions in annual bookings, offering exclusive rates, industry-leading rewards, and intelligent automation. Backed by prominent investors, Engine is recognized as a fast-growing travel and fintech platform. This role is for a Director, Business Operations (Supply) who will be responsible for the strategy and execution of Engine’s supply-side connectivity. The position reports to the VP of Customer Experience and Operations and will oversee Availability, Rates & Inventory (ARI), connectivity strategy, Supply API integrations, and the technical enablement for Relationship Managers. The ideal candidate will be a strong leader capable of managing senior stakeholders, driving complex cross-functional programs, and bringing structure to ambiguity. While domain expertise can be learned, the role requires strong discipline, operating instinct, and the ability to influence an organization.
Requirements
- 10+ years of experience driving complex technical programs across Engineering, Product, and Operations.
- Proven leadership experience managing senior leaders and cross-functional teams.
- Track record of running complex, multi-workstream programs with clear accountability and measurable outcomes.
- Technical fluency in systems, APIs, data flows, and integration architecture.
- Ability to break down ambiguous challenges into clear frameworks and build operating models.
- Experience building KPI frameworks that drive decisions.
- Comfortable working with data environments like Snowflake.
- Ability to learn new domains quickly.
Nice To Haves
- Background in marketplace, SaaS, or connectivity-heavy environments.
- Familiarity with PMS/CRS systems, GDS, VCC or payment integrations, or travel supply technology.
Responsibilities
- Own ARI operations end-to-end, including rate validation, parity defense, gap closure, and at-risk inventory, establishing reporting frameworks and team rhythms to ensure supply health and measurability.
- Define and execute connectivity strategy across PMS, CRS, GDS, channel managers, and 3rd-party routing systems, identifying buildable integrations and presenting prioritized options to Product and Engineering.
- Lead Supply API integration programs from scoping to production, coordinating with Engineering, Product, and Supply to enhance reliability, reduce booking failures, and scale the supplier network.
- Act as the operational backbone for Relationship Managers supporting Chain and Supplier connectivity, translating commercial needs into integration requirements and ensuring operational readiness for new connectivity.
- Manage complex, cross-functional programs with rigor, ensuring clear ownership, structured escalation paths, executive visibility, and a strong focus on delivery, keeping internal teams on track and external partners aligned.
Benefits
- Competitive base pay tied to role and experience
- Opportunities for bonuses, commissions, and equity
- Full list of benefits available at engine.com/culture
- Hybrid-hub model with support for both office-based and remote work
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
