Director, Business Intelligence & Operations — Global Advanced Services

Everpure•Raleigh, NC

6d•Onsite

About The Position

As Director of Business Intelligence & Operations for Global Advanced Services, you will establish the global strategy, operating cadence, and data-driven management frameworks that support world-class service execution. You will partner with senior leaders across Finance, Sales, Product, and Delivery Operations to turn operational data into actionable business intelligence that supports revenue growth, capacity utilization, and forecast precision. The role establishes operational discipline and visibility across matrixed global teams to maximize customer value on the Everpure Platform. The position is based in Everpure’s Research Triangle Park (RTP) office, where employees are expected to work in accordance with company policies, except while on PTO, work travel, or other approved leave. Travel is approximately 5–10% as needed.

Requirements

10+ years of experience in business operations, business intelligence, sales operations, strategy, analytics, professional services, consulting, or a related discipline.
Proven ability to establish business intelligence frameworks, drive operating rhythms, and influence executive decision-making within a complex, global matrixed enterprise.
Expert understanding of professional services business models and demonstrated ability to synthesize bookings, revenue, utilization, and delivery metrics into operational strategies.
Proficiency with enterprise workflow and business intelligence ecosystems such as Salesforce, ServiceNow, Snowflake, CRM, and PSA systems to architect automated reporting mechanisms.
Outstanding executive communication and stakeholder management skills, including the ability to bridge strategic goals across Finance, Sales, Delivery, and Engineering leadership.
Ability to work from the Research Triangle Park (RTP) office in accordance with company policies.
Ability to travel as needed, approximately 5–10%.

Responsibilities

Establish and lead the annual planning rhythm, governance mechanisms, and operational reviews across global Advanced Services, translating organizational priorities into consistent execution frameworks.
Oversee development of real-time, executive-ready dashboards and reporting models that connect pipeline, bookings, utilization, and customer outcomes to business performance.
Partner with Service Sales and Delivery Operations to refine capacity planning, renewal forecasting, and pipeline analytics, maximizing renewal rates and expanding service account opportunities.
Lead cross-functional initiatives to streamline workflows, eliminate reporting friction, and standardize metric definitions across global regions.
Build, mentor, and empower a high-performing team of operations and business intelligence professionals, fostering analytical rigor, proactive problem-solving, and cross-functional impact.