Director, Business Intelligence

Cox Enterprises•Atlanta, GA

1d•$148,500 - $247,500•Hybrid

About The Position

The Director, Business Intelligence will lead the analytics, reporting, and insights team for Client Operations and all CAI Contact Centers. The role partners with functional and business unit leaders to use data analytics to improve customer and employee experiences. The team uses data science and Cox Automotive enterprise data assets to produce analytics, metrics, forecasts, and insights that support business process improvement, internal efficiency, vendor performance, digital and self-service enablement, and new business opportunities. The director establishes the strategic framework for business intelligence solutions and oversees their creation, governance, and delivery, including dashboards, automated and self-service reports, visualizations, and insights. The role evaluates evolving business needs and capability gaps, develops BI solutions using enterprise data assets, and represents Client Operations and CAI Contact Centers BI with enterprise stakeholders. The position leads business intelligence and data managers and analysts and collaborates with senior partners across Client Operations, Contact Center COEs, Dealer Services, Consumer Solutions, Finance, Billing, Sales, Product, and Enterprise Technology. Core areas include data and reporting strategy, governance and KPI development, operational improvement, and business process management. The role is hybrid, with three days in the office, and candidates must live within commuting distance of Atlanta or be willing to relocate at their own expense. Travel is 5% of the time.

Requirements

Bachelor’s degree in a related discipline and at least 10 years of experience.
At least 10 years of relevant experience, including 5 years in a leadership role.
Currently authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, or visa sponsorship is not available.
Must live within commuting distance of Atlanta or be willing to relocate at personal expense; the role requires three days in the office.
Strong customer service and business acumen, with a proven ability to analyze information and develop insights that drive change and outcomes.
Experience designing dashboards and reports using data visualization platforms such as DOMO, Tableau, Looker, Power BI, or Sisense.
Familiarity with BI tools such as Tableau, DOMO, SAS, SPSS, and MS Business Objects.
Experience working with AI tools.
Ability to build teams by providing clarity and setting ambitious goals in high-visibility, high-impact settings.
Strong leadership skills and ability to inspire a team.
Ability to manage analysts and data scientists, provide business guidance, understand the complex data and tools they use, and guide them toward impactful analysis.
Creative problem-solving skills, deep curiosity, ability to investigate processes and outcomes, resolve issues, develop alternatives, and provide justified recommendations.
Ability to collaborate with colleagues across business and technology functions.
Executive presence and excellent verbal, written, presentation, and executive-level communication skills.
Proven thought leadership and ability to effect change and influence organizational thinking.
High personal and professional standards, integrity, and ethics.
High-energy, self-starter personality.
Physical ability and mental acuity to perform the duties successfully within required timeframes and meet business requirements.
Must pass a pre-employment drug test.

Nice To Haves

Advanced degree preferred.
Automotive industry experience preferred.

Responsibilities

Create the vision and roadmap for Client Operations and CAI Contact Center business analytics, including strategy, projects, and strategic business cases, and present findings and updates to senior and executive leaders.
Lead people leaders, analysts, and/or data scientists in developing and executing the data roadmap and initiatives with cross-functional teams.
Own reporting, data validation, trending, and analysis that support strategic decision-making.
Guide data modeling from a business perspective; identify internal and third-party data sources; review analytical results with the team; and prioritize next steps.
Scale data systems and analytics to deliver faster, more systematic insights and improve how the organization operates.
Plan automation of key processes previously conducted manually or ad hoc, and work with Technology partners to implement the plan.
Drive development of analytical and technology tools and platforms supporting the reporting and BI strategy; prioritize analytics and data management investments and provide data to inform departmental tool adoption.
Build and maintain a data governance and integrity plan, including business continuity considerations.
Partner with business leaders to define and refine KPIs and improve the relevance of performance measures across Client Operations and Contact Centers.
Identify business needs, develop data-based solutions, align project direction, and manage and prioritize incoming requests as clearly scoped projects with defined deliverables.
Propose a long-term vision and operating framework for the analytics team, including projects, team structure, roles, responsibilities, and the business-partner collaboration model.
Lead creation of reports, charts, presentations, and timelines, and translate complex analytical findings into business recommendations.
Identify client experience improvements across business units and quantify the impact of addressing client experience gaps.
Perform other duties as needed or required.

Benefits

Flexible paid vacation based on duties, company needs, and obligations.
Seven paid holidays annually.
Up to 160 hours of paid wellness time annually for the employee or family members.
Bereavement leave.
Time off to vote.
Jury duty leave.
Volunteer time off.
Military leave.
Parental leave.
Potential health care insurance, including medical, dental, and vision coverage.
Potential retirement planning, including a 401(k).
Potential paid sick leave, parental leave, flexible vacation/wellness days, and/or PTO.