Director of Business Excellence

Johnson & Johnson • West Chester, MA

3d • Hybrid

About The Position

The Director of Business Excellence is a strategic leadership role within Supply Chain & Operations (SC&O), responsible for designing, deploying, and continuously improving an end‑to‑end operational excellence framework across DePuy Synthes. This leader will define internal performance standards, benchmark capabilities against industry leaders, and drive measurable, sustainable improvements in supply chain performance. This role offers a unique opportunity to shape how operational excellence defined, measured, and executed across a global MedTech organization. You will partner closely with site leaders, supply chain functions, and cross‑functional stakeholders to build capabilities, accelerate continuous improvement, and deliver quantifiable business impact that supports growth, cost competitiveness, and patient outcomes. DePuy Synthes is a global leader in orthopedics, advancing innovative solutions that help restore mobility and improve lives worldwide.

Requirements

• Bachelor’s degree in Supply Chain, Engineering, Operations Management, Business, or a related field required
• Minimum of 10+ years of progressive experience in supply chain, operations, or operational excellence roles within a complex, global organization
• Demonstrated success leading enterprise‑level continuous improvement or business excellence programs with measurable results
• Strong expertise in Lean, Six Sigma, and process improvement methodologies
• Experience developing KPIs, performance management systems, and benchmarking frameworks
• Proven ability to lead cross‑functional teams and influence senior stakeholders in a matrixed environment
• Strong analytical skills with experience leveraging data to drive decisions and business outcomes

Nice To Haves

• Advanced degree (MBA, Master’s in Engineering, Supply Chain, or related discipline) preferred
• Experience in MedTech, healthcare, or other highly regulated industries
• Certification in Lean Six Sigma (Black Belt or Master Black Belt)
• Experience with digital/analytics tools supporting operational excellence (e.g., advanced analytics, automation, visualization platforms)
• Track record of building and scaling capability development programs across multiple sites
• Experience supporting large‑scale business transformation or system implementation initiatives
• Strong financial acumen, including understanding of cost drivers, productivity metrics, and ROI for improvement initiatives
• Excellent communication and leadership skills, with the ability to translate strategy into execution
• Lean Six Sigma Black Belt preferred
• English required; additional languages a plus

Responsibilities

• Design and implement a comprehensive SC&O Business Excellence framework, including standards, governance, tools, and methodologies aligned to enterprise strategy
• Define and monitor key performance indicators (KPIs) and maturity models to assess operational performance and drive accountability across sites and functions
• Benchmark internal processes, capabilities, and performance against industry standards to identify gaps and opportunities for competitive advantage
• Partner with manufacturing, planning, procurement, logistics, and quality teams to deploy operational excellence capabilities and best practices
• Lead targeted continuous improvement initiatives (e.g., Lean, Six Sigma, process optimization) to deliver measurable impact on cost, service, quality, and working capital
• Establish a structured pipeline of improvement opportunities, prioritizing initiatives based on business value, feasibility, and strategic alignment
• Build and scale organizational capabilities through training, coaching, and change management to embed a culture of continuous improvement
• Drive data‑driven decision‑making by leveraging analytics, performance dashboards, and reporting tools
• Collaborate with senior leaders to translate business strategy into actionable operational roadmaps and execution plans
• Ensure consistency, standardization, and scalability of processes across the global supply chain network

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year
• Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director