Director of Operational Excellence

Amports • Jacksonville, FL

3d • Onsite

About The Position

The Director of Operations Excellence role is responsible for shaping and executing the organization’s strategy to deliver world-class quality, efficient processes, and consistently superior customer experience. This role leads cross-functional transformation initiatives to strengthen operational performance, eliminate waste, enhance compliance, and build a culture of continuous improvement that supports long-term organizational competitiveness. The role partners with senior leadership, site and regional operations, quality management, and customer-facing teams to ensure operational excellence principles drive measurable business outcomes.

Requirements

• Bachelor’s degree in Business, Engineering, Operations Management, Quality, or related field.
• 7–10+ years of progressive experience in quality, operations, continuous improvement, or performance excellence roles.
• Demonstrated leadership in deploying Lean, Six Sigma, or similar continuous improvement methodologies.
• Proven success delivering measurable improvements in quality, efficiency, and customer experience.
• Strong analytical mindset; ability to translate data into insights and action.
• Experience leading cross-functional initiatives in multi-site or complex operational environments.
• Must be able to obtain TWIC (Transportation Worker Identification Credential).

Nice To Haves

• Master’s degree in Business, Engineering, Operations Management, Quality, or related field.
• Lean Six Sigma Black Belt or Master Black Belt certification.
• Experience with leading ISO certifications, or other quality certification frameworks.
• Experience in logistics, manufacturing, distribution, or multi-site operational models.
• Background in process improvement, automation, or operational technology enablement.

Responsibilities

• Develop and lead the enterprise Operational Excellence strategy encompassing quality improvement, process optimization, and operational efficiency.
• Translate organizational goals into executable improvement roadmaps, priorities, and performance targets.
• Advise senior leadership on opportunities that increase competitiveness, strengthen operational capabilities, and elevate the customer experience.
• Champion a culture of continuous improvement, data-driven decision making, and operational discipline at all levels of the organization.
• Oversee development, deployment, and continual improvement of quality management systems and standards.
• Monitor quality performance metrics and lead initiatives that reduce defects, rework, variation, and customer-impacting issues.
• Partner with operations, engineering, and customer teams to improve product / service quality, reliability, and consistency.
• Ensure quality frameworks, audits, corrective actions, and risk mitigation strategies comply with relevant standards and certifications.
• Lead cross-functional efforts to eliminate operational waste, streamline workflows, and optimize end-to-end processes.
• Facilitate value-stream mapping, root cause analysis, Kaizen events, and Lean/Six Sigma-based projects that enhance throughput and scalability.
• Implement standard operating procedures (SOPs) and best practices to ensure repeatable, stable, and efficient processes across sites or business units.
• Drive digital enablement and automation initiatives that improve visibility, reduce manual work, and enhance reliability.
• Translate customer requirements, pain points, and feedback into operational improvements that enhance satisfaction and loyalty.
• Partner with commercial, service, and product teams to ensure processes are designed for the end-user and deliver a frictionless experience.
• Lead initiatives that differentiate the organization through superior service quality, responsiveness, and operational consistency.
• Establish KPIs and dashboards to measure performance across quality, efficiency, throughput, and customer metrics.
• Provide transparent, data-driven insights to leadership, enabling informed decision-making and prioritization.
• Ensure accountability for results by coaching leaders and teams in operational excellence principles and tools.
• Mentor and develop a high-performing Continuous Improvement / Operational Excellence team.
• Build organizational capability through training, coaching, and deployment of Lean, Six Sigma, and problem-solving methodologies.
• Lead complex change initiatives using structured change-management practices to drive adoption and sustainment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director