Director, Business and Data Analytics

USAA•San Antonio, TX

3d•$164,780 - $314,960•Onsite

About The Position

Responsible for developing and implementing multiple Data and Analytics sub-functions within a Function or Line of Business. These may include information strategy and architecture, information management, information governance, information delivery, analytics and insights delivery, and support. Leads the short- and long-term strategy and vision for assigned sub-functions, working with peers to establish objectives aligned with enterprise strategies. This role leads the strategic, tactical, operational, and financial responsibilities for data storage, preparation, exploration, information governance, analytics, and information delivery. It oversees delivery of information and analytics platforms and solutions to business stakeholders and cross-functional partners, and is accountable for the end-to-end information management, analytics, and delivery process. The role also provides thought leadership, guides architecture decisions, oversees reporting strategy and innovation, informs senior leaders, manages priorities and capacity, and ensures business risks are controlled in accordance with risk and compliance policies. The role requires working in the office four days per week and may be based in San Antonio, Texas; Plano, Texas; or Charlotte, North Carolina. Relocation assistance is not available. USAA does not provide visa sponsorship for this position.

Requirements

Bachelor's degree in Statistics, Mathematics, Operations Research, Engineering, or another quantitative field, or four years of relevant education and/or experience.
Eight years of data and analytics-related experience generating results in a complex financial services organization.
Three years of people leadership experience building, managing, and/or developing high-performing teams.
Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals.
Strong business acumen in measuring business outcomes, business operations, industry practices, and emerging trends.
Experience leading projects using Agile methodologies.
Experience conducting moderately large-scale data analysis using internal and external data to support business decision-making.
Ability to tell a story through data and communicate effectively with executive-level leadership.
Experience developing and executing marketing data and analytics strategies aligned with business growth, customer acquisition, retention, and profitability objectives.
Expertise in customer and marketing analytics, including segmentation, propensity modeling, campaign measurement, attribution, funnel and conversion analytics, customer lifetime value, and test-and-learn experimentation.
Strong understanding of digital marketing measurement, including paid media, owned channels, web and mobile behavior, lead generation, and conversion optimization.
Experience translating complex analytical findings into clear, executive-level insights and recommendations that influence marketing strategy and investment decisions.
Ability to establish measurement frameworks and KPIs connecting marketing activity to business and financial outcomes, including incremental lift and return on marketing investment.
Experience leading development and adoption of predictive analytics, machine learning, and AI capabilities that improve marketing decisions, personalization, targeting, or customer engagement.
Demonstrated leadership in data governance, data quality, privacy, responsible AI/model governance, and appropriate use of customer data, particularly in highly regulated industries.
Ability to build, develop, and retain high-performing analytics teams, including establishing operating models, prioritizing analytical work, and developing technical and business talent.
Experience managing an analytics portfolio and balancing strategic initiatives, recurring business intelligence, ad hoc analysis, and emerging business needs.
Strong executive communication and storytelling skills, with the ability to turn data into a compelling narrative that drives decisions and action.

Nice To Haves

Financial services or insurance experience, with an understanding of customer acquisition economics, regulatory requirements, and complex customer journeys.

Responsibilities

Lead development and implementation of multiple Data and Analytics sub-functions within a Function or Line of Business.
Set short- and long-term strategy and vision for assigned sub-functions, aligning objectives with enterprise strategies.
Lead and collaborate on strategic, tactical, operational, and financial responsibilities related to data storage, preparation, exploration, information governance, analytics, and information delivery.
Oversee and coordinate sub-function strategies for delivering information and analytics platforms and solutions to business stakeholders and cross-functional partners.
Own the end-to-end process for information management, analytics, and delivery.
Evaluate industry trends and best practices and integrate them into processes, technology, and strategic plans.
Provide thought leadership and systems thinking to influence data, information, and application architecture decisions, while staying informed about changes in industry standards.
Lead data reporting efforts to identify reporting opportunities and analytics projects, retire reports, and promote advanced self-service capabilities.
Provide strategic insights to senior leaders and key stakeholders that contribute to functional objectives.
Understand business direction, environment, and strategies to establish analytic direction and execute strategies that influence the business and drive change.
Influence innovation, direct work prioritization, manage capacity, and assist with problem resolution.
Oversee the information delivery experience and associated risks, ensuring teams understand business processes, supporting data and applications, and the presentation of findings and recommendations.
Identify and pursue opportunities to apply advanced data delivery and business solutions techniques to resolve business issues.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

Comprehensive medical, dental, and vision plans.
401(k).
Pension.
Life insurance.
Parental benefits.
Adoption assistance.
Paid time off program with paid holidays.
16 paid volunteer hours.
Wellness programs.
Career path planning and continuing education to support professional goals.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.