DIRECTOR, ANALYSIS AND EVALUATION

City of New York•New York, NY

5h•$109,538 - $115,919•Hybrid

About The Position

New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies. The Office of Strategic Operations (OSO), which reports into the Chief of Staff, is responsible for managing high-priority agency-wide or citywide initiatives that support the growth of emergency management at both our agency and the City at large. OSO works to provide innovative proposals to continuously improve our internal, interagency, and externally facing operations. To accomplish its goals, OSO is organized into three Units: Analysis & Evaluation, Strategy & Innovation, and Continuity & Mission Assurance (CMA). The Analysis & Evaluation (A&E) Unit is responsible for conducting qualitative and quantitative analyses to identify and track to completion recommendations that improve the City’s response posture. The Director of Analysis & Evaluation will serve as NYCEM's primary resource for decision intelligence, applied analytics, and organizational learning. The Director will transform operational data, emerging technologies, and institutional knowledge into actionable insights that support executive decision-making, improve emergency operations, and strengthen organizational performance. The Director will manage a multidisciplinary team of approximately five (5) staff responsible for after-action reporting, corrective action tracking, monitoring and evaluation, emergency data visualization, executive briefings, and analytics capacity-building across the agency.

Requirements

A four-year high school diploma or its educational equivalent and eight years satisfactory full-time professional experience in one or a combination of the following: emergency management, fire or police services, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made. 18 months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above.
A baccalaureate degree from an accredited college and four years of satisfactory full-time professional experience in one or a combination of the areas listed in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above.
A master's degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences, or related field, and three years of satisfactory full-time professional experience in one or a combination of the areas described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above.
Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent and the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above.
Candidates must be authorized to work in the United States without employer support to be eligible for selection.
The selected candidate will be required to be in person in the office location three days per week, with exceptions for extenuating circumstances.

Nice To Haves

Experience managing, coaching, and developing a team responsible for analysis, evaluation, reporting, visualization, performance management, or strategic projects
Strong project management with ability to lead high-impact, large-scale projects from start to finish
Strong qualitative and quantitative analysis skills, including the ability to synthesize incomplete information and identify decision-relevant findings
Experience building dashboards, reports, briefings, or data products for senior leaders or operational decision-makers
Fluency with analytical and visualization tools such as Excel, Power BI, Tableau, Airtable, or similar platforms
Familiarity with organizational AI best practices and emerging technologies, including large language models (LLMs)
Demonstrated ability to communicate complex information clearly to a variety of audiences through written, verbal, and visual communication
Ability to translate technical information to non-technical audiences and to streamline complex information into high-level reports for Executives
Ability to manage multiple competing priorities during operations and emergency activations
Experienced, or highly interested, in emergency management
Public speaking, facilitation experience, and ability to conduct executive briefings
Familiarity with government agencies

Responsibilities

Manage, coach, and develop approximately five A&E staff with clearly defined objectives and key results.
Build analytics, visualization, and data-literacy capacity across NYCEM.
Serve as the agency's subject matter expert on analytics and data strategy.
Facilitate trainings, exercises, and cross-functional working sessions.
Support special projects assigned by the Executive Director, Strategic Operations.
Translate complex operational data into clear analysis and visualizations.
Manage development of executive dashboards and briefing products during emergencies.
Establish standards for dashboard design, data definitions, review, documentation, and accessibility.
Support data analytics for continuity and mission assurance priority workstreams.
Lead citywide after-action reporting for emergency incidents, soliciting and synthesizing input from subject matter experts.
Identify recurring risks and systemic issues across the agency and propose solutions to address.
Use the Corrective Action Tracker to inform future planning and executive decision-making.
Develop and implement a monitoring and evaluation framework for NYCEM programs.
Define performance questions, measures, baselines, and reporting cadences.
Use qualitative and quantitative methods to assess program effectiveness and identify opportunities for improvement.
Lead the Emergency Data Team and other tech and data governance groups as assigned.
Build shared practices across IT, GIS, Application Development, and program teams.
Develop and evaluate high-value use cases for data science and emerging technologies.
Support the responsible integration of emerging technologies, including artificial intelligence, where applicable to the agency mission.