Director, AI and Innovations Communications

Thomson Reuters • Toronto, ON

9d • Hybrid

About The Position

Thomson Reuters is building AI systems that transform how professionals work. This role, Director of AI and Innovation Communications, is responsible for driving communications strategy and execution to position Thomson Reuters as a global technology leader in AI for professionals. It is a central role impacting how the company engages with customers, media, employees, and professional communities. The scope includes product launches, customer success stories, partnership announcements, executive thought leadership, competitive positioning, and content tailored for legal professionals, tax accountants, corporate compliance teams, and government agencies. The Director will collaborate closely with product and technology leaders, as well as marketing, sales, and analyst relations teams. The position requires comfort with both building repeatable playbooks and crafting narratives, and candidates should have deep experience across multiple communications disciplines, an understanding of how professionals adopt AI, and the ability to quickly develop messaging frameworks and press releases.

Requirements

• 10+ years of experience in technology communications, in B2B technology, SaaS, or enterprise software within a large, matrixed organization.
• Have worked across multiple communications disciplines — product, customer, partnership, and/or executive communications.
• Experience leading product and innovation PR teams.
• Have deep understanding of AI, machine learning, or emerging technologies with the ability to translate complex technical concepts for professional audiences.
• Understand how professionals and enterprises evaluate and adopt technology, and can write to that audience credibly.
• Have a track record of building media relationships with technology and business press.
• Can move between strategic messaging work and fast-turnaround tactical execution without losing quality.
• Are experienced in building processes and playbooks, not just executing one-off campaigns.
• Have strong instincts for competitive positioning and can develop messaging that holds up to scrutiny.
• Are excited about using AI tools in your own workflows to multiply what a small team can do.
• Thrive in fast-moving, matrixed environments where priorities shift and ambiguity is the norm.
• Have excellent written and verbal communication skills with exceptional attention to detail.

Nice To Haves

• Have experience working in a publicly traded company

Responsibilities

• Develop and execute AI and innovation communications strategies across product launches, partnerships, customer stories, and executive thought leadership.
• Lead end-to-end communications for product launches, partnership announcements, and customer stories — from messaging development through media placement and internal rollout.
• Translate AI product innovations into narratives relevant to professional audiences — focused on workflow transformation and business outcomes, not just technical features.
• Work closely with product managers, engineers, and technology leaders to understand roadmaps, surface stories, and translate complex innovations into compelling communications.
• Prepare executives for media interviews, speaking engagements, industry conferences, and analyst conversations.
• Create high-quality content across formats — press releases, blog posts, case studies, briefing documents, bylines, social content, and sales-facing materials.
• Build and maintain relationships with technology, business, and trade media covering AI, legal tech, fintech, and professional services.
• Monitor AI industry trends, competitive developments, and regulatory discussions to provide timely counsel and ensure Thomson Reuters' communications remain relevant and forward-looking.
• Coordinate with marketing, sales, product marketing, analyst relations, and regional teams to keep messaging aligned and opportunities surfaced.
• Build repeatable playbooks and processes that let a lean team operate at scale and velocity.
• Support issues management related to AI, including responsible AI messaging and reputational matters.
• Manage at least 2 direct reports.

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed