Director of AI and IT Communications

Southern New Hampshire University

23h•Remote

About The Position

Southern New Hampshire University (SNHU) is seeking an innovative and purpose-driven individual to join their team as the Director of AI and IT Communications. This role is crucial for leading strategic communications within SNHU's technology and AI portfolios. The objective is to ensure communications are proactive, aligned with institutional priorities, and effectively drive understanding, adoption, and measurable impact. The Director will develop and execute communication strategies for complex, high-visibility initiatives related to artificial intelligence, information technology, and digital transformation. This involves translating technical concepts into clear, audience-centered messaging for diverse internal and external stakeholders. Reporting to the Assistant Vice President of Communications within the Office of External Affairs and Communications, the Director will serve as a strategic advisor to AI and ITS leadership. This partnership will guide messaging, support change management, and ensure early engagement in planning and decision-making. The role is responsible for communication outcomes for assigned initiatives, leading cross-functional coordination across university teams, and ensuring quality, consistency, and strategic alignment across all communication channels. This position is 100% remote and requires the employee to reside and work from one of the approved states.

Requirements

7+ years of experience in communications, public relations, marketing, or related fields.
Bachelor's degree in Public Relations, Journalism, Marketing, Communications, or related field.
Experience advising leaders and functional partners, facilitating productive conversations and influencing decisions aligned with strategic goals.
Experience being a subject matter expert and fluency in IT and AI communications and communications strategy development, narrative framing, and multi-channel planning for complex programs.
Experience with Internal and external strategic communications planning and execution; change management, including messaging and narrative development.
Experience advising leaders and managing complex communications projects.
Experience in higher education or complex organizational settings.

Responsibilities

Be a primary communications advisor to SNHU's Chief AI Officer and Chief Information Officer and their teams.
Participate early in planning to shape communications strategy, not only tactics and deliverables.
Develop messaging and narrative framing recommendations grounded in goals, audiences, and institutional context.
Lead strategy and execution for assigned initiatives, ensuring quality delivery and measurable progress toward outcomes.
Develop multifaceted communications plans, important messaging, partner engagement approaches, and timeline management.
Coordinate with cross-functional teams to execute integrated plans.
Lead communications for complex internal and external initiatives (e.g., program launches, operational changes, cross-functional projects).
Support portfolio-level prioritization discussions; surfaces trade-offs, risks, dependencies, and resource needs.
Apply OEAC (Office of External Affairs and Communications) processes and support continuous improvement efforts.
Ensure projects move through OEAC (Office of External Affairs and Communications) workflows, maintaining quality and consistency.
Help partners determine high-value communication priorities.
Measure communications effectiveness using data, engagement, and feedback; recommend improvements.
Other responsibilities as assigned.