Director, AI and Innovations Communications

Thomson Reuters•Toronto, ON

7d•CA$155,000 - CA$205,000•Hybrid

About The Position

Thomson Reuters is building AI systems that transform how professionals work. This role drives communications strategy and execution to position Thomson Reuters as the global technology company leading the AI race for professionals. It's a central role in how Thomson Reuters engages with customers, media, employees, and the professional communities it serves. The role encompasses AI and innovation communications, including product launches for professional audiences, customer proof points with measurable outcomes, partnership announcements, executive thought leadership, competitive positioning, and content tailored for legal professionals, tax accountants, corporate compliance teams, and government agencies. The position requires close collaboration with product and technology leaders, and coordination with marketing, sales, and analyst relations. The ideal candidate will be comfortable building repeatable playbooks and crafting narratives, bringing deep experience across product, customer, partnership, and executive communications. They should understand how professionals evaluate and adopt AI technology and be able to develop messaging frameworks and execute tactical communications efficiently.

Requirements

10+ years of experience in technology communications, in B2B technology, SaaS, or enterprise software within a large, matrixed organization.
Experience across multiple communications disciplines — product, customer, partnership, and/or executive communications.
Experience leading product and innovation PR teams.
Deep understanding of AI, machine learning, or emerging technologies with the ability to translate complex technical concepts for professional audiences.
Understand how professionals and enterprises evaluate and adopt technology, and can write to that audience credibly.
Track record of building media relationships with technology and business press.
Ability to move between strategic messaging work and fast-turnaround tactical execution without losing quality.
Experience in building processes and playbooks, not just executing one-off campaigns.
Strong instincts for competitive positioning and ability to develop messaging that holds up to scrutiny.
Excited about using AI tools in your own workflows to multiply what a small team can do.
Thrive in fast-moving, matrixed environments where priorities shift and ambiguity is the norm.
Excellent written and verbal communication skills with exceptional attention to detail.

Nice To Haves

Experience working in a publicly traded company.

Responsibilities

Develop and execute AI and innovation communications strategies across product launches, partnerships, customer stories, and executive thought leadership.
Lead end-to-end communications for product launches, partnership announcements, and customer stories — from messaging development through media placement and internal rollout.
Translate AI product innovations into narratives relevant to professional audiences — focused on workflow transformation and business outcomes, not just technical features.
Work closely with product managers, engineers, and technology leaders to understand roadmaps, surface stories, and translate complex innovations into compelling communications.
Prepare executives for media interviews, speaking engagements, industry conferences, and analyst conversations.
Create high-quality content across formats — press releases, blog posts, case studies, briefing documents, bylines, social content, and sales-facing materials.
Build and maintain relationships with technology, business, and trade media covering AI, legal tech, fintech, and professional services.
Monitor AI industry trends, competitive developments, and regulatory discussions to provide timely counsel and ensure Thomson Reuters' communications remain relevant and forward-looking.
Coordinate with marketing, sales, product marketing, analyst relations, and regional teams to keep messaging aligned and opportunities surfaced.
Build repeatable playbooks and processes that let a lean team operate at scale and velocity.
Support issues management related to AI, including responsible AI messaging and reputational matters.
Manage at least 2 direct reports.