Manager, AI and Innovation Communications

Thomson Reuters•Toronto, ON

4d•CA$79,000 - CA$129,000•Hybrid

About The Position

Thomson Reuters is building AI systems that transform how professionals work, and this team is responsible for telling that story at scale. As Manager, AI and Innovation Communications, you'll be a core contributor on a fast-moving team, executing high-quality content and communications programs across product launches, customer storytelling, and executive support. This role is built for a strong writer and communicator who is genuinely curious about AI and technology — not just as a subject to communicate about, but as a space to follow closely and understand deeply. You'll stay current on what's happening in the AI landscape, bring that knowledge into your work, and help the team stay sharp on developments that matter to our audiences and our business. You're comfortable working across multiple workstreams simultaneously, you bring some design or video skills to your content toolkit, and you're eager to grow in a team that operates at the intersection of technology, communications, and professional services. You'll work closely with stakeholders across the business to produce content that is accurate, credible, and resonant with professional audiences — and you'll build real fluency in what Thomson Reuters is building and why it matters.

Requirements

3–5+ years of experience in communications, content, or a related field, with exposure to technology, B2B, SaaS, or enterprise software preferred
Strong, clear writer who can adapt voice and format to different audiences and channels
Genuine, active intellectual curiosity about AI and emerging technology
Stay current on developments in AI, machine learning, and adjacent technical areas, and can bring that knowledge meaningfully into communications work
Basic skills in video production or design — comfortable contributing to visual content, whether editing a short video, building a simple graphic, or working effectively with creative partners using tools like Canva, Adobe Express, CapCut, or similar
Can manage multiple projects simultaneously, stay organized under pressure, and meet deadlines in a fast-moving environment
Comfortable working in a matrixed organization and collaborating across teams with different priorities and perspectives
Developing understanding of how enterprises and professionals evaluate and adopt technology, and can write credibly to that audience
Excited about using AI tools in own work to move faster and produce better output
Some exposure to media relations, either in-house or at an agency, and are interested in developing those skills further
Excellent written and verbal communication skills and a high bar for accuracy and detail
Experience in a publicly traded company or large enterprise environment is a plus

Responsibilities

Draft and edit core communications materials across formats — press releases, blog posts, FAQs, social content, case studies, talking points, and briefing documents
Support the execution of product and launch communications, translating technical inputs into clear, audience-appropriate narratives
Contribute to the development of visual and video content, bringing basic design or video production skills to help bring stories to life across channels
Maintain quality and consistency across all written and visual outputs, with strong attention to detail and brand voice
Support the development of customer success stories and case studies that demonstrate measurable AI impact
Help build and maintain a library of customer proof points and supporting content assets, including written, visual, and video formats
Conduct research and interviews to surface compelling stories from customers and internal stakeholders
Assist in developing content for Thomson Reuters product and technology leaders, including social content, talking points, and supporting materials for speaking engagements
Help ensure consistency of voice and messaging across executive-facing content
Actively follow developments in AI, machine learning, and related technologies — tracking research, product releases, industry trends, and regulatory discussions with genuine depth and curiosity
Compile media monitoring summaries and briefing materials that go beyond headlines to surface what's actually relevant and why
Bring AI landscape knowledge into day-to-day work, helping the team stay informed and ensuring Thomson Reuters' messaging reflects a credible understanding of the space
Build and maintain familiarity with Thomson Reuters AI product roadmap and the professional services landscape it serves
Support proactive and reactive media engagement across technology, business, and trade press covering AI, legal tech, fintech, and professional services
Help build and maintain relationships with journalists and analysts who cover the AI and enterprise technology space, with a view to developing those relationships over time into genuine, trusted connections
Draft and coordinate media materials including press releases, pitches, briefing documents, and Q&A documents
Support executive media preparation, including interview prep, message development, and briefing documents
Monitor media coverage and track journalist beats to identify timely opportunities for proactive outreach
Assist with reactive media inquiries, coordinating internally to develop accurate, on-message responses quickly
Contribute to the team's growing understanding of the media landscape as it relates to AI, professional services, and enterprise technology.
Coordinate with marketing, product marketing, and regional teams to support message alignment across channels
Manage logistics and timelines for content projects, keeping multiple workstreams on track simultaneously

Benefits

Flexible hybrid working environment (2-3 days a week in the office depending on the role)
Flex My Way policies designed to help manage personal and professional responsibilities
Work from anywhere for up to 8 weeks per year
Career Development and Growth opportunities
Grow My Way programming
Skills-first approach to ensure employees have the tools and knowledge to grow, lead, and thrive
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives