Director, Agency & Carrier Performance

GEICO • Tampa, FL

5d

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Director, Agency & Carrier Performance Confidential Job Description Primary Position Objective Under general direction, the Director, Agency & Carrier Performance provides strategic leadership for sales and service execution across agency and third‑party distribution models. This role is accountable for driving performance, quality, and operational effectiveness within a multi-carrier, property & casualty (P&C) insurance environment. The Director serves as a senior external representative for GEICO, engaging directly with carrier partners and agencies to align expectations, resolve issues, and strengthen long‑term relationships with minimal oversight. While operating within a regulated environment, the focus of this role is on business outcomes, partner performance, and sustainable growth, balancing risk management with practical execution.

Requirements

• Bachelor’s degree required.
• Significant experience in Property & Casualty insurance, with deep exposure to agency distribution and multi‑carrier environments.
• Demonstrated success managing and influencing multiple carrier relationships within an agency model.
• Proven ability to represent an organization externally with credibility and confidence, including direct engagement with carrier partners and agencies without extensive oversight.
• Strong leadership experience operating in complex, matrixed environments.
• Highly developed analytical skills with the ability to translate performance and risk data into strategic action.
• Exceptional written and verbal communication skills, including experience engaging senior executives and external partners.

Responsibilities

• Agency, Carrier & Third‑Party Performance Provide strategic oversight of performance across multiple carrier relationships within an agency distribution model.
• Act as a primary GEICO representative to carrier partners, leading discussions related to performance outcomes, operational alignment, and continuous improvement with a high degree of independence.
• Build and maintain strong, credible relationships with agencies and carriers to ensure consistent execution and alignment with business objectives.
• Evaluate agency and carrier performance, effectiveness, and return on investment, recommending strategic adjustments to maximize business impact.
• Partner with internal leaders to align agency and carrier execution with enterprise sales, service, and growth strategies.
• Risk Awareness & Quality Enablement Maintain awareness of regulatory, licensing, and carrier requirements as they relate to agency‑distributed P&C business, ensuring they are appropriately incorporated into operational practices.
• Monitor complaint trends, audit outcomes, and quality indicators to identify themes that may impact business performance or partner relationships.
• Drive timely remediation and alignment when issues arise, escalating strategically when broader business or carrier impacts are identified.
• Data Analysis & Business Insights Leverage performance, quality, and partner data to identify trends, root causes, and opportunities for improvement across agency and carrier channels.
• Prepare and deliver executive‑level insights and recommendations related to agency performance, carrier health, and operational risk.
• Translate complex data into clear, actionable guidance for senior leadership and external partners.
• Process Optimization & Continuous Improvement Review and evolve agency‑ and carrier-driven processes to improve efficiency, consistency, and scalability across the distribution model.
• Lead change initiatives in response to business growth, carrier expectations, or operational opportunities.
• Measure the effectiveness of changes post‑implementation and adjust strategies to ensure sustained results.
• Provide regular updates to leadership on performance trends, risks, and opportunities across agency and carrier partners.

Benefits

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director