Carrier Performance Manager
About The Position
The Carrier Performance Manager is responsible for evaluating and improving carrier performance to support a reliable, efficient, and cost-effective transportation network. This role monitors carrier adherence to service level agreements (SLAs), cost expectations, and compliance standards, using data and performance metrics to identify trends, address service gaps, and drive accountability. While maintaining productive carrier partnerships, the Carrier Performance Manager works closely with internal stakeholders and external carriers to implement continuous improvement initiatives, optimize transportation performance, and ensure consistent execution across the network.
Requirements
- High school diploma or equivalent
- 4-6 years of experience within the Logistics industry working directly with DOT and FMCSA regulations
Nice To Haves
- Bachelor’s degree in business or a related field is preferred.
- Prior supervisory experience preferred
- Prior experience working with logistics software is preferred.
- Working knowledge of Zendesk preferred.
- Proficient in Microsoft Office programs and other general office equipment.
- Organized thinker with exceptional attention to detail.
- Proven ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
- Demonstrated problem-solving skills with the ability to identify risks and support issue resolution.
- Demonstrated ability to lead day-to-day operational activities and provide guidance to team members in a fast-paced environment.
- Excellent communication skills, both verbally and in writing.
- Ability to deliver exceptional customer service.
- Positive attitude, team player.
- Ability to multi-task.
- Intermediate-level data entry skills.
- Ability to work independently.
- Willingness to learn and assume responsibility.
- Personal responsibility to manage change.
Responsibilities
- Monitor and manage carrier performance against SLAs, KPIs, and contractual obligations
- Develop and maintain strong relationships with carrier partners to support collaboration and performance improvement
- Analyze performance data to identify trends, risks, and opportunities for optimization
- Drive continuous improvement initiatives to enhance service levels, reduce costs, and increase operational efficiency
- Lead regular carrier performance reviews, including scorecards and on-site business reviews
- Partner with internal operations teams to resolve service issues and improve overall network performance
- Support carrier sourcing, onboarding, and ongoing compliance processes
- Ensure adherence to all regulatory and safety requirements, including CDL standards
- Manage capacity planning in alignment with demand forecasts and market conditions
- Address service escalations and implement corrective action plans as needed
- Conduct quarterly carrier coding reviews in partnership with the Care team
- Additional duties, assigned to support business needs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
