Carrier Account Manager

Flex HR•Atlanta, GA

2h•Onsite

About The Position

We are looking for a fast-paced, solution-oriented Carrier Account Manager (CAM) to join our Operations team. This role is responsible for securing carrier capacity, negotiating rates, managing shipment execution, and ensuring high-level service performance from pickup through delivery. The ideal candidate thrives in a high-pressure environment, communicates with urgency, and can balance operational execution with margin protection. This position plays a critical role in maintaining strong carrier relationships, protecting service reliability, and driving operational efficiency across customer freight.

Requirements

Strong negotiation and relationship-building skills
Ability to multitask and make decisions quickly in a fast-moving environment
Strong communication skills with both internal teams and external partners
High sense of urgency and accountability
Ability to stay organized while managing a high shipment volume
Comfortable handling conflict resolution and service recovery conversations
Strong understanding of truckload operations, carrier management, and transportation market dynamics

Nice To Haves

Experience working within a TMS and transportation technology platforms preferred
Experience in freight brokerage, logistics, transportation, or supply chain operations
Experience managing truckload freight and carrier relationships
Familiarity with load tracking platforms, carrier vetting tools, and freight market pricing
Experience negotiating rates and managing margin performance

Responsibilities

Build and maintain strong relationships with carriers, dispatchers, and drivers to ensure dependable service and long-term partnership growth
Proactively secure freight coverage 2–5 days in advance while aligning with margin and service expectations
Source carriers, negotiate rates, and secure competitive pricing while balancing profitability and customer needs
Manage shipments from tender through proof of delivery (POD), including: Booking execution, Check calls and tracking, Appointment management, Exception resolution, Post-delivery follow-up
Monitor shipment progress using tracking tools, alarms, and internal SOPs to proactively identify and resolve service risks
Communicate clearly and consistently with internal teams and carriers regarding shipment status, delays, and service concerns
Vet and approve carriers using Highway, FMCSA guidelines, and internal compliance standards
Evaluate carrier performance based on service, communication, reliability, and tracking compliance
Prioritize and grow relationships with preferred carriers across strategic lanes
Collaborate with Account Managers, Customer Account Specialists, and Sales teams to support customer strategy and operational execution
Protect company margin through disciplined execution, proactive planning, and early escalation of service or pricing risks
Make quick, informed decisions based on market conditions, customer urgency, and operational impact
Support after-hours or weekend coverage on a rotating basis as needed