Carrier Sales Account Manager
About The Position
The Account Manager representative will be a hybrid role responsible for carrier sales, carrier operations, and account operations for a highly visible retail customer. This role will work extremely close with Sales to expand the "Last Mile" services of the customer as well as support growth in yard services, or other opportunities through excellent service and customized logistics offerings. Key responsibilities include carrier sourcing, carrier management, load execution, tracking and service reporting, customer site engagement, route optimization, and continuous improvement initiatives. Successful candidates will have strong relationship management skills, history driving process improvements, be comfortable working cross functionally, and excellent communication skills.
Requirements
- Bachelor’s degree
- 1+ years of Transportation/Logistics/Freight experience
Nice To Haves
- Experience with carrier sales
- Account Management/Customer Service experience
- Negotiation, Business Analysis and Customer Relationship Management Experience
Responsibilities
- Manage day-to-day aspects of carrier assignment, tracking, execution and troubleshooting on customer's Last Mile shipments.
- Develop carrier "routing guide" to support contingency planning and volume swings.
- Act as primary point of contact for all carrier communications and carrier related issues
- Coordinate, onboard, and coach carriers on use of Customer's mobile app
- Negotiate rate agreements
- Manage service troubleshooting and reporting
- Support and training of After-Hours team
- Assist in gathering customer requirements
- Schedule strategy calls with stakeholders
- Gather carrier interest, service records, and rates
- Engage Sales/Pricing on project timeline and submissions
- Communicate effective, prompt, detailed and courteous communications
- Execute service reason coding and analytics
- Identify and Analyze routing and consolidation savings opportunities
- Engage directly with the customer to ensure service, including daily communication, weekly performance reviews and QBR's
Benefits
- company sponsored health plan
- dental and vision benefits
- 401k match
- financial and mental wellness benefits
- parental leave
- short- and long-term disability coverage
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
