Agency Director

Caring Senior Service•Richardson, TX

1d•Onsite

About The Position

Caring Senior Service is seeking a motivated, compassionate, and results-driven Agency Director to lead our growing home care agency. This is an exciting leadership opportunity for someone who thrives in a fast-paced environment, enjoys building high-performing teams, growing community relationships, and making a meaningful impact in the lives of seniors and their families. If you are a strong operational leader who values teamwork, accountability, compassion, business development, and community involvement, this is your opportunity to join a workplace where your leadership truly matters. At Caring Senior Service, our mission is simple: helping seniors remain healthy, happy, and at home. But what truly sets us apart is our people-first culture. We believe employees do their best work when they feel supported, valued, and empowered. Our leadership team fosters an environment built on collaboration, respect, growth, and purpose. Here, you are not just managing an office — you are building a team, strengthening your community, growing a business, and changing lives every day.

Requirements

5+ years of leadership, management, sales, marketing, or operations experience
Experience in healthcare, home care, senior services, staffing, or service operations
Experience with community outreach, referral development, or healthcare marketing preferred
Strong leadership, communication, networking, and problem-solving abilities
Proven ability to lead teams and drive business growth
Experience managing caregivers, healthcare staff, or service teams
Self-motivated leader with strong organizational skills
Passion for serving seniors and supporting caregivers
Ability to lift up to 50 lbs.
Ability to travel throughout the NE Dallas area for client visits, referral partner meetings, and community events
Availability for occasional evenings, weekends, and on-call responsibilities

Nice To Haves

Bilingual in English and Spanish a plus, but not required

Responsibilities

Oversee daily operations of the home care agency
Recruit, mentor, coach, and develop office staff and caregivers
Foster a positive, accountable, and high-performing team culture
Ensure excellent customer service and quality care delivery
Develop and execute local marketing and growth strategies
Build and maintain strong referral partnerships with hospitals, rehab facilities, assisted living communities, physicians, case managers, social workers, and community organizations
Conduct regular in-person visits with referral partners and community stakeholders
Represent Caring Senior Service at networking events, health fairs, and community outreach activities
Identify opportunities to grow census, increase referrals, and strengthen brand awareness
Track marketing activity, referral sources, and business development performance metrics
Collaborate with leadership on sales initiatives and market expansion opportunities
Conduct client consultations and in-home assessments
Ensure caregivers receive ongoing support, training, and supervision
Build strong relationships with clients, families, and community partners
Maintain high client satisfaction and caregiver retention
Ensure compliance with state, federal, and local regulations
Oversee scheduling, billing, payroll, documentation, and collections
Maintain licensing standards and agency records
Monitor operational performance and budgets
Drive profitability while maintaining exceptional care standards
Analyze KPIs and implement strategies for continuous improvement