Director, Account Management – Partnership Build & Optimization

IRE • Raleigh, NC

6d • Remote

About The Position

The Director, Account Management within ICON’s Strategic Partnership & Integration Solutions Team serves as a partnership build methodology expert, driving the creation and optimization of partnership infrastructure. The role engages early with internal and external partnership leaders to understand needs, recommend best practices, and negotiate and design fit-for-purpose partnership build plans.

The Director leads implementation of partnership infrastructure, governance, processes, technology, and stakeholder requirements, ensuring delivery on time and to a high standard of quality. The position supports successful partnership launch, sustainability, and ongoing optimization, including transitions into business-as-usual operations and continued improvement of partnership frameworks and operating models.

This position is remote in the US, Canada, the UK, or Ireland. Employment with ICON is contingent upon the legal right to work in the country where the role is based.

Requirements

• Bachelor’s degree.
• At least 5 years of experience leading complex cross-functional initiatives, partnership implementations, program delivery, or operational transformation efforts.
• At least 5 years of direct operational experience, including broad experience with operational processes and working directly with clients in a portfolio or partnership leadership environment.
• Ability to manage multiple priorities, stakeholders, and deadlines simultaneously.
• Strong project planning, organization, and execution skills.
• Excellent communication, facilitation, presentation, and stakeholder management abilities.
• Experience driving initiatives through influence rather than direct authority.
• Ability to identify risks, solve problems, and deliver results in dynamic environments.
• Legal right to work in the country where the role is based.

Responsibilities

• Contribute partnership content to RFIs and RFPs and participate in partnership-level bid defenses.
• Engage internal and external partnership leaders to understand needs and develop fit-for-purpose infrastructure.
• Work with the partnership Commercial Lead and Partnership Relationship Lead to highlight opportunities for ICON services.
• Develop partnership build and optimization plans, defining workstreams, milestones, dependencies, deliverables, timelines, and success measures.
• Establish governance structures, stakeholder engagement maps and plans, communication frameworks, and operational processes.
• Evaluate partnership performance and identify optimization and efficiency improvements.
• Lead implementation of partnership build and optimization plans from initiation through completion.
• Drive timely completion of build activities while maintaining quality and compliance; monitor milestones and identify risks, issues, and mitigation strategies.
• Ensure deliverables are completed, documented, and transitioned into business-as-usual operations.
• Serve as a primary point of contact for partnership build and optimization activities and maintain relationships with sponsors, internal cross-functional stakeholders, and partnership leaders.
• Facilitate decision-making through communication, issue resolution, and escalation management; provide status updates, executive reporting, and progress communications.
• Design, propose, and facilitate partnership build kick-off meetings, including objectives, agendas, and expected outcomes.
• Oversee build logistics, including stakeholder participation, schedules, communications, documentation, action tracking, and coordination of administrative and operational support.
• Align client expectations with internal delivery teams and deliver and roll out customized, sustainable partnership frameworks.
• Support maintenance of partnership infrastructure through transitions and guidance materials, follow up with partnership leaders, and re-engage for optimization as needed.
• Design partnership health assessments, analyze results, and provide guidance on action plans.
• Apply partnership methodologies, tools, templates, and best practices; capture lessons learned and incorporate continuous improvement opportunities.
• Contribute to enhancement of SPIS frameworks, standards, and operating models and support scalable partnership management capabilities.

Benefits

• Competitive base salary and performance-related incentives.
• Health and wellbeing programmes, including medical, dental, and vision coverage where applicable.
• Retirement and pension plans.
• Life assurance and disability coverage.
• Employee assistance programmes and wellbeing resources.
• Learning and development opportunities through structured training and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Director