Director, Account Management
Absorb•Calgary, AB
•Remote
About The Position
As the Director of Account Management for US/Canada, you’ll lead a high-performing team dedicated to driving retention, expansion, and long-term value for our clients. In this influential role, you’ll shape and execute account strategies, mentor and develop top-tier account managers, and collaborate cross-functionally to ensure Absorb’s solutions deliver measurable impact and exceptional experiences. If you're passionate about building lasting partnerships and leading with purpose, this is your opportunity to make a meaningful difference.
Requirements
- 6+ years of leadership in mid-market/enterprise SaaS account management
- Proven experience managing complex accounts in North America
- Exceptional communication, relationship-building, and consultative skills
- Demonstrated success in driving renewals, upsell, and cross-sell opportunities
- High intellectual curiosity, and thrive in a fast-paced, remote-first environment
- Strong leadership and mentoring abilities
- Passionate about customer success and continual learning
- Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat, Co-Pilot/ Claude
Responsibilities
- Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning
- Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value
- Own and drive client renewals, retention, and net retention targets
- Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives
- Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate
- Lead regular Executive Business Reviews and strategic check-ins
- Champion customer feedback, synthesizing insights to inform product development and innovation
- Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance
- Drive feature adoption, enablement, and ongoing education for clients
- Represent Absorb at industry events and client engagements
Benefits
- Comprehensive Health and Wellness Benefits
- retirement savings programs
- eligibility for two different bonus plans
- generous time off
- comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance
- monthly Flex Allowance
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
