Director, Account Management

GXO Logistics•Remote, OH

2d•Remote

About The Position

Logistics at full potential. At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. Logistics at full potential. Are you ready to take your career to the next level with a rapidly expanding global company? As the Director, Account Management, you will be responsible for managing the customer experience within the company, as well as developing and implementing strategies with existing customers that deliver value. Become a part of our dynamic team and we'll help you develop to a level that will exceed your expectations.

Requirements

Bachelor’s degree or equivalent related work or military experience
7 years of progressive experience in supply chain management
Availability to travel up to 50% of the time (75% if remote)
Experience in project management, process control, quality initiatives (Lean/6S), distribution/warehousing, production planning, statistical analysis, pricing, RFP response and SOW creation
Proven logistics industry/supply chain management knowledge with competency in omni-channel distribution or retail supply chain systems

Nice To Haves

10 years of experience in supply chain management
Superior customer relationship management experience and skills
Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence teams
Experience with reviewing/drafting contracts, contract renewals, work orders and related documents an ensuring adherence to contractual obligations
Strong financial acumen, P&L experience in a 3PL environment
Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
Solid project and time management skills with the ability to multitask and handle customer expectations

Responsibilities

Establish a strategic direction for achieving account penetration and delivering plans
Cultivate new opportunities with customers to diversify and expand our core business
Utilize a Voice of Customer (VoC) methodology to manage the customer experience within the company
Promote “game-changing” thinking and continuously generate new ideas to improve processes, service, efficiency, quality and cost
Maintain accountability for account growth while ensuring that GXO exceeds customers’ SLAs and expectations
Drive value-creating insights, recommendations and solutions to ensure long-term viable relationships are nurtured and sustained
Hire, lead, train and develop account management staff and drive world-class performance
Provide leadership in project management, process control, quality initiatives, RFP/RFQ response, creating Statements of Work (SOW), etc.
Partner with internal teams including Sales, IT, Procurement, Solutions, Engineering & Real Estate on RFP/RFQ response processes, from review to scope discovery to solution design, delivery and operations and commercial execution
Lead negotiations and develop relationships to navigate both internal and external initiatives
Stay current on customer’s business strategy, trends and supply chain industry trends and communicate to key stakeholders in the organization