Director Account Management, Strategic Accounts

CNX•USA, WA, Work-at-Home, WA

1d•Remote

About The Position

We're Concentrix, a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries. We are solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we are the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures. The Account Executive plays a key role with the Go-to-Market organization managing specific accounts on a day-to-day basis. Reporting directly to the Sector Portfolio Leader, the Account Executive is responsible for developing, nurturing, and retaining client relationships.

Requirements

Bachelor’s degree in Business Administration, Marketing, or a related field with 6+ years of experience.
A minimum of 3-5 years of experience in account management or client relationship management roles, preferably within the BPO or Technology services industry.
Strong communication and interpersonal skills with the ability to build and maintain client relationships.
Excellent problem-solving and conflict-resolution abilities.
Ability to analyze data and use insights to inform account strategies.
Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.
Strong organizational and time management skills.
Ability to work collaboratively within a team environment.
Must reside in the United States or have a valid U.S. address for residence.
Legally authorized to work in the United States.

Nice To Haves

Demonstrates a strong knowledge of BPO and Technical Services associated with their allocated accounts and industry sector.
Leverages expertise and communication skills to speak at forums both internally and externally.
Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the account.

Responsibilities

Demonstrates a clear understanding of client’s business, its objectives, strategy and industry where they operate. Supports the Portfolio Leader in the development of portfolio/sector strategy.
Demonstrates a strong knowledge of BPO and Technical Services associated with their allocated accounts and industry sector.
Leverages expertise and communication skills to speak at forums both internally and externally.
Builds and maintains strong, long-lasting relationships with assigned clients, ensuring coverage of comprehensive buyer personas including CIO, CMO, CTO, and CXO, and establishing a partnership charter.
Develops sustainable and profitable strategic account plans addressing whitespace, cross-selling, and up-selling opportunities, incorporating the full extent of Concentrix services.
Ensures Financial KPIs (revenue, new business signings, gross margin) are met and maximizes the share of TAM (total addressable market) within client(s).
Ensures clients fully benefit from Concentrix Technology offer (internal and Technology Partnerships) by aligning Concentrix Technology solutions with client’s business opportunities and strategy.
Installs collaboratively the necessary account governance with the client and manages this governance framework in accordance with the account needs and contractual obligations.
Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the account.
Proactive Risk Management: mitigating financial, competitive, and technological threats.
Achieves exceptional client satisfaction, fulfilling all contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectations.
Works closely with Client Success, Practices, Catalyst, etc. to ensure consistent, high quality service delivery and drives development and monitoring of improvement plans if required.
Acts as the first point of escalation for clients, addressing inquiries, resolving issues, and providing regular updates, escalating to Portfolio Leaders when necessary.
Analyzes market trends and client data to identify growth opportunities and makes informed recommendations to the client.
Assists Portfolio Leaders and Sector Leads in developing and executing Portfolio and Sector growth strategies and meeting business objectives.
Works closely with Portfolio Leaders, Sector Leads, and other internal teams to align account activities with overall business goals.
Leverages internal resources and expertise to deliver high-value and profitable solutions to clients.
Collaborates with the broader account team by sharing insights, best practices, and assisting with account-related tasks.
Monitors and reports on account performance, tracking key metrics, and reports on progress to Portfolio Leaders.
Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings.
Prepares and delivers regular reports and updates to clients on account performance and metrics.
Stays updated on industry trends, emerging technologies, and best practices in account management.
Participates in training and development programs to enhance skills and knowledge.
Actively seeks opportunities for professional growth and career advancement within the organization.