About The Position

The Direct Support Professional supports individuals with disabilities to lead self-directed lives and develop or maintain skills that enhance their quality of life. The role helps ensure supported individuals are happy, healthy, and safe, and can enjoy life to the fullest extent possible. Work takes place primarily in a home environment and also in community, work, and outdoor settings. The position supports personal care, daily routines, and goals identified in each person's Individual Support Plan (ISP). It promotes dignity, choice, independence, community integration, and meaningful relationships. The role also includes transportation, meal preparation, household tasks, medication storage and administration, training attendance, and completing required electronic records and shift notes.

Requirements

  • Be at least 21 years of age and able to read and write effectively.
  • ECF staff must have a high school diploma or GED.
  • Hold a valid driver's license and maintain an acceptable driving record throughout employment.
  • Meet state and local requirements for criminal background, sexual offender, abuse registry, drug, and felony offender checks.
  • Meet all training requirements and keep training current.
  • Have effective verbal and written communication skills.
  • Have effective organizational skills, manage heavy workloads within established time frames, and work amid frequent interruptions or distractions.
  • Have effective interpersonal skills and the ability to establish and maintain cooperative working relationships and interact appropriately in different contexts.
  • Maintain confidentiality in matters concerning clients and employees.
  • Be able to perform varied duties that may involve changing technologies, techniques, environmental factors, physical demands, or work situations.
  • Provide medical records required by governing entities and Support Solutions policy; examples include TB skin tests and Hepatitis B and flu vaccinations.
  • Be able to stand or walk for prolonged periods, sit for short or long periods, and occasionally stoop, kneel, crouch, and reach.
  • Be able to drive or travel short distances to transport individuals and attend meetings and training.
  • Have the range of movement needed to perform CPR compressions, abdominal thrusts, CPI techniques, and other physical interventions, and to pursue a person on foot to prevent injury; bending, reaching, crouching, stooping, and climbing may also be required.
  • Have functional sight, hearing, touch, smell, and taste; vision must include close vision, distant vision, and depth perception sufficient for reading, computer or tablet data entry, and driving.
  • Be able to talk and listen for prolonged periods, both by telephone and face to face.
  • Be able to lift more than 50 pounds to assist with transferring or repositioning individuals requiring total care.
  • Maintain a valid Medication Certification throughout employment.
  • Maintain valid CPR/First Aid Certification throughout employment.
  • Maintain valid CPI training throughout employment, if required.
  • Have valid automobile insurance when working at homes where an agency vehicle is not provided, and provide proof when requested.

Responsibilities

  • Support individuals with personal care, daily routines, and outcomes identified in their Individual Support Plans.
  • Respect each person's dignity and choices, connect them with activities and experiences they prefer, and support self-direction and decision-making.
  • Provide person-centered support for community integration, pursuing personal dreams, establishing relationships, and connecting with the community.
  • Safely transport or accompany supported individuals to events, job sites, and medical appointments using agency vehicles, personal vehicles, or public transportation; arrange alternate transportation when needed for safety.
  • Ensure proper use of individuals' and agency resources, including funds, vehicles, buildings, utilities, telephones, equipment, food, and supplies.
  • Attend assigned training meetings and maintain required training.
  • Prepare and provide meals according to scheduled menus.
  • Perform daily living and personal-skill activities or teach individuals to perform them to promote independence.
  • Work toward and document progress on individual outcomes.
  • Use the electronic records system and complete required daily shift notes.
  • Follow Customer Service Standards when communicating with supported individuals, families, conservators, vendors, ISCs, Case Managers, and others.
  • Oversee medication storage and administration.
  • Assist with personal grooming as desired, supporting independence where possible.
  • Assist with house cleaning and laundry as desired by the supported individual.
  • Protect the confidentiality of supported individuals.
  • Perform other duties as assigned by supervisors, managers, or authorized staff.
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