Direct Support Professional Mentor (Full-Time)

American Baptist Homes of the Midwest•Des Moines, IA

20d

About The Position

Crest Services is hiring a full-time Direct Support Professional Mentor to provide direct support to individuals with developmental disabilities, mental health conditions, and traumatic brain injuries while training and guiding Direct Support Professionals. The role combines person-centered caregiving with leadership, coaching, and team communication responsibilities. Crest Services is a not-for-profit, faith-based residential services organization founded by American Baptist Homes of the Midwest in 1974, with a mission to promote independence, dignity, and meaningful lives for the people it supports. The position pays $19.00 per hour and follows a Monday–Friday schedule from 7:30 AM to 4:30 PM. Participation in an on-call rotation is required. Benefits include medical, dental, and vision insurance; a 403(b) retirement plan with a discretionary employer match; life and AD&D insurance; short- and long-term disability insurance; accident and critical illness insurance; and an Employee Assistance Program. Eligible employees also have access to immediate wage access. Applications are accepted on a rolling basis, and the organization typically responds within 48 hours.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
At least one year of experience in leadership and direct care services supporting individuals with disabilities or individuals age 65 and older.
Valid driver's license and proof of current auto insurance required.
Ability to read, write, speak, and understand English.
Strong communication, leadership, and organizational skills.
Ability to train, mentor, and support team members effectively.
Medication Management Administration certification required within 90 days of hire.

Nice To Haves

Active Mandatory Reporter Certification preferred.

Responsibilities

Provide direct support, supervision, and protective oversight to individuals receiving services.
Promote independence and assist individuals in achieving personal goals.
Support activities of daily living while ensuring safety, dignity, and respect.
Train, onboard, and mentor new Direct Support Professionals assigned to the home.
Coach and guide DSPs to help them develop confidence and succeed in their roles.
Collaborate with Team Leads and Assistant Managers regarding staffing, attendance, and performance concerns.
Serve as a communication partner between families, administration, and individuals supported.
Maintain strong team communication and promote a positive, professional workplace culture.
Support consistent, high-quality, person-centered services.