Direct Response Officer, F2F and Tele-fundraising

Doctors Without Borders / Médecins Sans Frontières (MSF) Canada•Toronto, ON

4d•Hybrid

About The Position

This posting is for an existing position and is not intended to create an ongoing candidate pool for future openings. Qualified applications will be individually assessed for this role only. Applications will be accepted until 09:00am EDT on Friday, May 8, 2026. Status: Permanent. Hours: 37.5 hours per week. At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971. The Direct Response Officer; Face to Face and Tele-fundraising is responsible for overseeing F2F fundraising (door, street and mall) and tele-fundraising activities carried out on behalf of MSF Canada with the objective of supporting a quality oriented, sustainable monthly giving program.

Requirements

Demonstrated professional experience in the fields of fundraising and mass marketing, specifically in monthly donor acquisition and F2F fundraising (on the charity or agency side)
Experience in vendor relationship management
Demonstrated computer skills with experience in Microsoft Office applications and databases, particularly Excel
Experience with digital fundraising systems (CRMs and donation processing)
Knowledge of and/or experience working with a non-profit/humanitarian organization
Commitment to MSF Principles and cross cultural awareness
Proficiency in English, with strong copy-editing skills
Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.

Nice To Haves

Proficiency in French an asset

Responsibilities

Lead on F2F and tele-fundraising at MSF Canada; with support of the Senior Manager of Fundraising and Development, act as a primary point of contact for F2F and tele-fundraising vendor partners, develop fundraising messaging and training; in coordination with Senior Manager develop strategies for program improvements; coordinate development of campaign budgets and objectives; Report on campaign budgets and objectives.
In collaboration with team and vendor partners, develop and maintain an excellent donor experience that is focused on donor quality and long-term monthly donor value.
Support donation processes and data uploads to bridge vendor and MSF systems, working with MSF Data team.
Stay current with research, fundraising trends, and areas of development for F2F program, tele-fundraising and fundraising campaigns more generally.
Act as back up to the Senior Manager and team as needed and support the Fundraising Department by taking on additional tasks as required.