Direct Care Supervisor - Mecum House

Lighthouse Youth & Family Services•Cincinnati, OH

4d•Hybrid

About The Position

If you’re the kind of person who can juggle people, programs, paperwork, and the occasional curveball with a smile—this might be your next adventure. As our Service Area Supervisor, you’ll be the captain of your program’s ship, steering operations, supporting staff, and making sure services shine for the community. You’ll lead with heart, manage with confidence, and help shape a culture where employees feel supported and clients feel empowered.

Requirements

A bachelor’s degree or equivalent experience.
At least 2 years in social services, youth work, or residential programs.
Proven leadership or supervisory experience.
Strong communication skills and a knack for building relationships.
A natural leader who inspires others.
A problem-solver who stays cool under pressure.
A communicator who connects with people from all backgrounds.
A multitasker who thrives in a dynamic environment.
A tech‑comfortable professional who can navigate systems with ease.

Nice To Haves

Experience in residential operations or grants management.

Responsibilities

Lead Program Operations — Keep your service area running smoothly and efficiently.
Champion Community Impact — Ensure services meet real needs while staying cost‑effective.
Support Financial Health — Help manage budgets and meet service-level goals.
Grow an Amazing Team — Recruit, onboard, train, and develop staff who love what they do.
Coach & Mentor — Provide supervision, feedback, and performance support.
Shape Program Culture — Foster a supportive, mission-driven environment.
Keep Us Compliant — Ensure licensing, accreditation, and documentation standards are met.
Monitor Service Quality — Maintain high fidelity in service delivery and treatment plans.
Represent the Mission — Participate in committees, events, and community partnerships.
Support Data & Reporting — Assist with stats, deliverables, and compliance reporting.
Manage Incidents — Review reports and guide staff on documentation.
Build Community Relationships — Connect with courts, re-entry programs, advocacy groups, and more.
Develop New Services — Help expand offerings and meet grant/contract expectations.
Ensure Effective Treatment — Train staff and ensure treatment plans are followed.
Support Aftercare — Lead the creation of plans that support clients beyond services.
Keep Learning — Complete ongoing training to stay sharp and effective.