Direct Care Staff – Residential Group Homes

CHD Careers • West Springfield, MA

2d • Onsite

About The Position

The Direct Care Staff member works in Center for Human Development’s residential group homes serving adults with developmental disabilities. As part of a residential team, this role helps create a safe, supportive, and empowering home environment and supports residents to develop life skills and live as independently as possible in their local communities. The position is available on a full-time, part-time, or per-diem basis at locations in the greater Springfield, Massachusetts area, with urgent openings in Southwick and Palmer.

The role includes assisting with daily living and personal care, administering prescribed medication after completing required MAP training or certification, building respectful and person-centered relationships, advocating for residents in the community, and maintaining a clean and secure home. Available shifts include first, second, and third shifts, with primary staffing needs on second and third shifts and schedules that include weekends. Per-diem staff must work at least four shifts per month and may need to cover multiple residential sites.

Requirements

• Valid driver’s license.
• Reliable personal vehicle available for work use.
• Access to a smartphone or device with Microsoft Teams for scheduling communication.
• Ability to pass a background record screening process.
• If not already MAP-certified, ability to complete Medication Administration Program training upon hire.
• Willingness to work second or third shifts, including weekends.
• Per-diem staff must be flexible to cover shifts at multiple residential sites as assigned.
• Compassionate, patient, warm, positive, and empathetic approach to helping others.
• Solid written and verbal communication skills, clear boundaries, and ability to collaborate as part of a team.
• Dependable and adaptable, with ability to work independently and as part of a residential care team.

Nice To Haves

• Current MAP certification upon hire; active MAP-certified hires may qualify for a signing bonus.
• Current First Aid and CPR certifications.
• Experience working with individuals with dementia or behavioral complexities.
• Background as a Home Health Aide, Personal Care Assistant, Certified Nursing Assistant, or family caregiver.

Responsibilities

• Assist residents with activities of daily living, including personal hygiene, bathing, dressing, grooming, toileting, and meal preparation.
• Administer prescribed medications safely and accurately after completing MAP training or certification.
• Build professional, person-centered relationships with residents, providing encouraging guidance and maintaining respectful boundaries.
• Advocate for residents in community settings and provide opportunities that support their choice, independence, and well-being.
• Maintain a clean, secure, and respectful home environment tailored to resident needs.
• Work collaboratively within the residential team to support communication, mutual support, and resident independence.

Benefits

• Competitive pay of $18.00–$20.00 per hour, based on employment status.
• Up to $500 signing bonus for active MAP-certified hires; the posting also describes a $500 bonus for MAP-certified staff after 30 days.
• Health, dental, vision, and life insurance options for full-time positions.
• Earned vacation time, PTO, and paid holidays.
• 403(b) retirement savings plan.
• Free paid training and certification programs, including MAP certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed