Direct Care Coach

Wellspring Living•Atlanta, GA

4d•$0 - $20

About The Position

Wellspring Living is an Atlanta-based, Christian faith-based nonprofit whose mission is to transform the lives of people at risk of or victimized by sexual exploitation. Its programs provide therapeutic services, education, life skills, and professional development. The Direct Care Coach supports the Women's Residential Program by providing daily care and supervision to participants and creating a supportive environment in collaboration with therapeutic, educational, and life skills staff. The role helps advance organizational goals and individual participant goals. This is a full-time, hourly, non-exempt position located in Duluth, Georgia. The schedule is Sunday through Thursday, 5 p.m. to midnight. The role reports to the Direct Care Coach Supervisor and has no direct reports. It requires a high school diploma or GED, at least one year of related residential direct care support experience, a valid driver's license, and the ability to complete required background checks and reference checks.

Requirements

High school diploma or GED.
At least one year of related experience in residential direct care support for relevant populations.
Strong administrative and organizational skills.
Computer skills, including proficiency in Microsoft Office Suite (Word and Outlook) and Google Workspace (Gmail, Google Calendar, and Google Docs).
Valid driver's license that must be maintained throughout employment.
Successful completion of pre-employment background checks, including criminal history, fingerprinting, and drug testing; continued employment is subject to ongoing compliance with these checks.
Provide documentation of at least two professional references and one personal reference attesting to capability to perform the duties and suitability to work with or around children and vulnerable populations.
Ability to lift objects up to 25 pounds and work for long periods at a computer.
Ability to undertake moderate local travel for program and training needs and occasional travel beyond the metro Atlanta area.
Skills in analysis, evaluation, and objective critical thinking.
Initiative in administration and organization.
Efficiency and time management across multiple priorities.
Communication and collaboration skills.
Discretion and confidentiality when handling sensitive or restricted information.
Relationship management across staff, volunteers, residents, vendors, and partners.

Nice To Haves

Associate's degree or higher in a behavioral or social science field.

Responsibilities

Follow the daily program schedule established by program leaders and participate in activities.
Model a strength-based approach in interactions with participants and staff.
Collaborate with program leaders to develop and implement participant support plans, personal growth plans, and development plans.
Safely transport participants to appointments and activities in organization vehicles and assist with vehicle maintenance and safety.
Complete and document hourly house checks during participants' sleeping hours and room checks for participants identified as a potential danger to themselves.
Lead participant enrichment activities and psycho-educational groups during evenings and weekends, tailoring them to participant needs and interests.
Support facility and security excellence by participating in safety drills and planning.
Support medication oversight, administer random drug screens, and follow medication protocols to document participants' medication use.
Attend mandatory trainings and staff meetings, including direct care training, and apply trained skills.
Complete effective documentation, including balanced living tracking sheets in the Electronic Health Record system.
Conduct safety checks, maintain home cleanliness, and teach participants daily living skills such as personal hygiene, laundry, and cleaning.
Complete accurate and detailed administrative documentation, including daily shift logs, room check sheets, balanced living sheets, and medication logs.
Maintain flexibility when possible to address coverage needs or emergencies.
Follow program policies, procedures, and guidelines.
Provide care without regard to participants' race, gender, sexuality, ethnicity, or religious or spiritual beliefs.
Provide culturally competent care to participants with a history of trauma.