Dir/Sr. Director Design - Reimbursement Support

TrialCard•Morrisville, NC

2d•Remote

About The Position

As an Designer for Reimbursement Support, you will join our team on a journey to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments while working in an environment that nurtures you. The Designer for Reimbursement Support facilitates the detailed design session(s) to collaborate with the client, internal stakeholders and external partners, to successfully design and implement programs.

Requirements

Previously served in the following departments at Mercalis or comparable roles at a similar organization – Program Management - Patient Affordability/Market Access, Project Management, Solutions Delivery, Product Owner or Business Analyst
Possess a firm understanding of Accumulator & Maximizer Solutions
Exceptional note taking skills are required to capture internal & external discussions for visibility to all stakeholders
Bachelor’s degree and/or 10+ years of demonstrated strong program design performance or related responsibilities
Proven ability to manage multiple tasks simultaneously, often with competing priorities
Ability and willingness to take responsibility of delivery from a diverse and often distributed team without formal authority; ability to interact collaboratively with internal stakeholders
Highly organized and detail-oriented with strong time management skills for self and project team
Strong verbal and written communication skills is a must have for success
Must have the business acumen to understand the value to Mercalis and the customer of good scope control as a key part of the project execution
Demonstrated ability to manage and oversee creation of and adherence to project plans
Must be skilled at conflict resolution in building collaborative solutions
Ability to travel up to 20% of the time.
Highly organized and detail-oriented
Ability to multitask and prioritize client issues
Excellent verbal and written communication and interpersonal skills
Strong business acumen
Internal candidates with Design skills are encouraged to apply

Nice To Haves

Prefer candidates who can type at least 35 words per minute with 97% accuracy.
Although very minimal, flexibility to travel as needed is preferred.

Responsibilities

Subject Matter Expert in Market Access with a strong understanding of Patient Affordability services, understands capabilities, lead timelines, production timelines to facilitate the design and launch of new client programs
Supports new and existing program design and implementation processes across assigned Mercalis services
Lead and coordinate with Mercalis resources for the detailed design of client programs as the primary point of contact, navigating with both client and internal stakeholders throughout the program design phase for all contracted Mercalis services
Gather detailed operational and IT requirements to support program scoping, pricing, and implementation
Lead discussions and collect requirements information with clients needed for program design
Build design documentation in collaboration with client, internal stakeholders, and other vendors
Develop and review recommended processes, systems, technology, and roles with the client for each of the Mercalis proposed solutions
Submit work requests via designated ticketing system to appropriate service owner(s)
Partner with internal service & product owner(s) as a consultant in the development and/or configuration of implementation deliverables to ensure adherence to the program or service design
Stay connected to the operations and IT teams on process and system upgrades to ensure the latest technology is implemented with our new client onboarding projects
Serve as a resource for program stakeholders who are responsible for implementation deliverables
Facilitate and lead the distribution of requirements to internal and external stakeholders who will be responsible for completing implementation deliverables
Coordinate evaluation of custom requirements with client and internal stakeholders
Partner with project managers to ensure adherence to deliverables and timelines
Obtain final approval and sign off for all program elements with internal and external stakeholders
Conduct lessons learned and create recommendations reports to identify successful and unsuccessful program designs
Integrate appropriate recommendations into the best practices for future design management

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact