Sr. Director, Design - Reimbursement Support

Mercalis•,

About The Position

The Sr. Director Hub Designer, bridges the gap between business development and operations for Mercalis. The position is part of the organization’s Design & Implementation team and the role is responsible for driving the successful design and cross-functional execution of newly awarded patient support programs.

Requirements

Bachelor’s degree or 5+ years relevant industry experience in supporting, program managing or operating patient support programs
5 to 10 years of experience in a reimbursement support or design capacity supporting patient support programs including all aspects such as project management, risk mitigation, execution, and program closure
Exceptional organizational skills required to lead, prioritize, and execute multiple time-sensitive projects simultaneously to completion
Self-starter, able to work in a fast-paced, dynamic environment and adapt quickly to change
Ability to command a group of individuals in a room quickly and assertively while maintaining positive relationships.
Lead and direct internal and external teams in a cross-functional capacity and ability to align cross-functional resources to a common goal
Business acumen to understand the value Mercalis solutions bring to our clients and have the ability to become the client advocate within Mercalis
Strong time management and multi-tasking skills to successfully execute on program execution
Excellent listening, interpersonal and communication skills (written and oral)
Ability to interact with a diverse team including executives, managers, and subject matter experts (SME)
Must be skilled at conflict resolution and proficient at delivering tough messages to clients and internal team members
Ability to work flexible hours to make project deliverables and program launches successful
Ability to travel up to 20% of the time

Responsibilities

Subject Matter Expert in Reimbursement Support with a strong understanding of Patient Affordability, understands capabilities, can lead timeline discussions to facilitate the design and launch of new client programs
Supports new and existing program design and implementation processes across assigned Mercalis services
Lead and coordinate with Mercalis resources for the detailed design of client programs as the primary point of contact, navigating with both client and internal stakeholders throughout the program design phase for all contracted Mercalis services
Gather detailed operational and IT requirements to support program scoping, pricing, and implementation
Lead discussions and collect requirements information with clients needed for program design
Build design documentation in collaboration with client, internal stakeholders, and other vendors
Develop and review recommended processes, systems, technology, and roles with the client for each of the Mercalis proposed solutions
Submit work requests via designated ticketing system to appropriate service owner(s)
Partner with internal service & product owner(s) as a consultant in the development and/or configuration of implementation deliverables to ensure adherence to the program or service design
Stay connected to the operations and IT teams on process and system upgrades to ensure the latest technology is implemented with our new client onboarding projects
Serve as a resource for program stakeholders who are responsible for implementation deliverables
Facilitate and lead the distribution of requirements to internal and external stakeholders who will be responsible for completing implementation deliverables
Coordinate evaluation of custom requirements with client and internal stakeholders
Partner with project managers to ensure adherence to deliverables and timelines
Obtain final approval and sign off for all program elements with internal and external stakeholders
Conduct lessons learned and create recommendations and reports to identify successful and unsuccessful program design

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work-life balance
Team members receive nine paid holidays plus two floating holidays
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission-driven, inclusive culture where your work makes a meaningful impact