DIR, NATL PATIENT EXPERIENCE
About The Position
We are hiring immediately for a XXX position. Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you’ll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served. For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential. This individual will oversee the operation of a Patient Experience team while partnering with Compass leadership to develop and implement the company’s patient satisfaction initiatives. You will oversee patient experience strategies for various teams and ensure compliance across all service lines.
Requirements
- Bachelor’s degree required
- Must possess advanced knowledge of third-party patient satisfaction surveys and the CMS administered HCAHPS survey including strategies used in increasing patient satisfaction and HCAHPS scores
- Must be willing and able to travel
- Exhibits initiative, responsibility, flexibility and leadership
- Demonstrates fiscal and budgetary skills
Nice To Haves
- Master’s degree preferred
- At least 5 years of relevant experience, preferred
Responsibilities
- Monitors and audits the accounting and control processes, as well as operating within budget while supporting accounts
- Develops strategies to maintain and support client satisfaction at a level that ensures account retention
- Implements the national patient satisfaction program in each district or division
- Directs reporting of key patient satisfaction indicators at least monthly
- Maintains an awareness of the patient satisfaction updates and industry conditions including those internal and external to the accounts, districts and divisions
- Conducts semi-annual Patient Experience Meeting ensuring proper training, updates are available
- Performs other duties as assigned
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identify Theft Protection
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
