Patient & Family Experience Specialist - Patient & Family Experience

CAMH • Toronto, ON

1d • CA$85,683 - CA$128,524 • Onsite

About The Position

The Patient & Family Experience Specialist role supports the management of the day-to-day operations of the Patient and Family Experience Office and Family Resource Centre. This role provides clinical expertise to support these operations and connects directly with patients, families, and members of the public to resolve concerns. The Specialist maintains case files in an internal tracking system, ensuring timely responses to stakeholder questions and concerns. Additionally, the role provides support and education to staff and physicians seeking proactive guidance to navigate complex situations, including the development and delivery of education and training for clinical teams. CAMH is committed to its core values of Courage, Respect, and Excellence, and is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education, and drive social change. CAMH's mission is to change how society views and responds to mental illness, aiming to eliminate prejudice and discrimination and establish mental health as a central component of the healthcare system.

Requirements

• Clinical expertise
• Experience maintaining case files in an internal tracking system
• Ability to respond to questions/concerns in a timely manner
• Experience providing support and education to staff and physicians
• Experience developing and delivering education and training for clinical teams

Responsibilities

• Supports management of the day-to-day operations of the Patient and Family Experience Office and Family Resource Centre.
• Provides clinical expertise to support management of day-to-day operations.
• Connects directly with patients/families/members of the public to resolve concerns.
• Maintains case files in the internal tracking system.
• Ensures that questions/concerns from stakeholders are responded to in a timely manner.
• Provides support and education to staff and physicians seeking proactive guidance to navigate complex situations.
• Develops and delivers education and training for clinical teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed