Natl Chain Analyst

American Greetings • Westlake, OH

12d • Onsite

About The Position

The National Chain Analyst serves as a central point of contact for internal and external customers of our Plus Mark Christmas division. In this role, you will collaborate with our sales & marketing teams and share responsibility for chain revenue and sales margin results. You will be responsible for recognizing purchasing trends, sales opportunities, and assisting with chain proposals to increase revenue and margin. The position is responsible for timely and accurate quote submission to customers through their online portals, as well as updating them throughout the season as final selections and changes are needed. This position is responsible for POS and year-over-year sales histories and analysis to aid in selling the customer on the program proposal. This position is responsible for all facets of the order processing cycle to ensure customer satisfaction. It follows up on customer performance to forecast, shipment accuracy, and ship date compliance.

Requirements

• 1+ years of experience.
• Strong Office 365 skills (Word, Excel, PowerPoint)
• Excellent customer service skills, communication skills, follow up and attention to details is extremely important.
• Ability to work well independently as well as in a team environment to meet customer due dates

Nice To Haves

• Experience with sales/POS Analysis a plus.
• Oracle Order Management knowledge a plus – training provided

Responsibilities

• Sales & POS analysis as well as other business analyses required to secure current and future customer commitments.
• Completion & review of customer quoting process including item set up for the customers private label programs internally as well as on customer portals. This includes a thorough understanding of customer requirements and ensuring the delivered product meets/exceeds customer expectations.
• Proof customer specs to ensure accuracy prior to releasing for production.
• Assist the Sales Managers in building customer confidence. This includes providing timely and accurate information to the customer on current and future programs, assisting in customer meetings, conference calls and communication back and forth with the customer.
• Collaborate with Sales and Marketing teams to develop the right marketing plan, program proposals and sales histories to meet the financial goals for revenue and sale margin.
• Manage the order processing cycle and fulfillment of the customer orders through collaboration with our production and distribution facilities.
• Make independent decisions related to production and distribution of their customers product and assist in resolving issues.
• Special projects to analyze and document current processes, research alternatives, investigate possible improvements and implement the best complete process improvement to improve the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level