Dining Shift Supervisor, Marketplace

Washington and Lee University•Lexington, VA

12d•Onsite

About The Position

The Marketplace Supervisor works as a member of the leadership team for the Marketplace, a large university board dining center. The supervisor is responsible for providing supervision of General Services and Utility staff during their shift and coordinating with kitchen management staff to ensure operational excellence. The supervisor also ensures that staff understand and follow Dining Services protocol and guidelines. Other duties include training, cashiering, setting up and running stations as needed, creation of menu signage, completion of daily checklists, restocking supplies, general cleaning assignments, and cashiering/setting up catered events. Washington and Lee University actively promotes a dynamic and welcoming environment that allows students and employees of multiple backgrounds and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise.

Requirements

High school diploma or GED preferred with three of more years of work experience in a commercial kitchen environment or a combination of education and experience that provides a similar background.
Must have excellent customer service skills and have the ability to communicate professionally with co-workers, management, customers, and the University community.
Must be able to follow verbal and written directions and provide responses in writing.
Ability to use computers to read and respond to emails and to use basic applications is also required.
ServSafe certification or willingness to acquire within a year of employment date.
Ability to multitask in a fast paced work environment.

Responsibilities

Enforces all University and Departmental policies by communicating professionally and tactfully with co-workers as well as supervisors.
Adheres and enforces uniform dress code.
Leads each shift by delegating duties, assigning specific tasks and ensuring team members are prepared for each day.
Maintains cash register, cash handling, credit card and university ID transactions.
Trains staff on cash register functions.
Maintains cleanliness and organization throughout dining facility and ensures proper setup and breakdown of dining room and serving stations, including beverage and self-serve food stations.
Assist in training new employees and ensuring they learn proper procedures.
Assist Marketplace Manager in creation of schedules, time card entry, menu/allergen signage and daily checklists.
Completes regular walk through checks of dining center service areas and dining rooms.
Addresses deficient areas promptly.
Provides excellent customer service.
Performs job duties in a safe and cautious manner remembering the safety of self and others.
Other duties as assigned.