Dining Services Director

Compass Group•Plymouth, MN

10d•$74,000 - $84,000

About The Position

The Director of Dining Services is the strategic business leader of the community’s food and beverage and culinary operation. The role is responsible for resident and client satisfaction through consistently high-quality products and hospitality, meeting financial goals, and fostering a positive work environment. The director oversees departmental strategy and its implementation, ensures delivery of Compass Community Living’s service strategy, and serves as the face of the company within the community. The director develops and implements operating strategies aligned with company and client business objectives; evaluates personnel and operations; ensures health, safety, sanitation, and maintenance standards; and maintains regular communication with executives and team members. The position manages budgets and financial performance, including labor, food and beverage costs, and controllable expenses. It also builds relationships with residents, clients, and community staff; uses satisfaction feedback to improve service; and develops, coaches, and retains a high-performing team.

Requirements

Five to seven years of direct foodservice operational management experience, including inventory and purchasing knowledge and control.
Strong knowledge of food and catering trends, with a focus on quality, production, sanitation, food cost controls, and presentation.
Strong supervisory, leadership, management, and coaching skills.
Strong written and verbal communication skills, including the ability to communicate with management, clients, customers, and associates.
Excellent financial, budgetary, accounting, and computational skills.
Proficient computer skills, including Microsoft Office programs, email, and the Internet.
ServSafe® Certified.

Nice To Haves

Bachelor of Science degree in Food Services Technology/Management or a related field, or an Associate of Arts degree plus four years of directly related experience.
Previous P&L accountability or contract-managed service experience.

Responsibilities

Develop and implement operating strategies aligned with Compass Community Living and client business strategies, and communicate expectations to team members.
Take ownership of operational outcomes and hold the on-site leadership team accountable for service behaviors.
Evaluate personnel, operations, and culinary situations and make appropriate recommendations.
Conduct daily walk-throughs to ensure compliance with Department of Health regulations and Compass Group standards.
Direct and conduct safety, sanitation, and maintenance programs.
Lead pre-meal briefings and staff meetings and maintain regular communication across food and beverage operations.
Communicate relevant information to executives, supervisors, co-workers, and subordinates in a timely manner.
Develop the account budget, operate within the approved budget, and provide value to the client.
Analyze financial reports and statements, monitor performance against budget, and develop plans to improve financial results.
Coach the team to manage wages, food and beverage costs, and controllable expenses.
Build relationships with residents, staff, and other departments within the community.
Review resident satisfaction results and other data, share feedback, and take corrective action to meet resident and client expectations.
Improve service through communication, mentorship, feedback, and individual coaching.
Monitor market trends and introduce food and beverage products to meet resident expectations, generate revenue, and support client satisfaction.
Establish performance, budget, and team goals; solicit employee feedback; and address employee concerns.
Train, cross-train, coach, and mentor team members to support their development and performance.
Find, interview, hire, train, and retain talent, including food and beverage leadership team members.
Promote fair and equitable treatment of employees and hold self and team members accountable.