Dining Room Supervisor

Garden of the Gods Resort and Club•Colorado Springs, CO

3d•Onsite

About The Position

The Dining Room Supervisor is responsible for assisting the Food & Beverage Operations Manager, the Restaurants Manager, and the Director of Food & Beverage (F&B) in overseeing the operation and staff of the restaurants to maintain the highest level of standards and efficiency. They ensure the atmosphere and cleanliness of the restaurant, furnishings, and workstations, providing a pleasant and efficient environment for staff, members, and guests. The role involves monitoring food quality and service levels, assisting with hiring and training, and managing payroll and revenue. Additionally, the supervisor aids in ordering, organizing, and inventory control, handles guest communications, and attends daily staff line-ups. They must stay updated on culinary, wine, and liquor industry trends and be available to work various hours as needed, delivering exceptional service standards.

Requirements

Requires knowledge of food and beverage items and preparation, safe handling, and service techniques.
Requires computer proficiency and knowledge of excel.
Required to be well organized with the ability to make quick decisions in high stress situations.
Required to have excellent customer service and highly developed communication skills.
High School diploma or equivalent.
Three (3) years restaurant experience.
One (1) year supervisory experience.
Serve Safe, Food Handlers Certificate

Nice To Haves

CPR Certification
Food Protection Manager Certification
Food Handler Certification
Alcohol Server/Seller Certification

Responsibilities

Oversee operations along with and in the absence of the Manager / Assistant Manager
Maintains knowledge of, abides by, and enforces Colorado Liquor laws
Ensure the atmosphere and cleanliness of restaurant, furnishings, and workstations.
Provides a pleasant and efficient atmosphere for staff, members, and guests.
Monitor food quality and service level.
Assists with hiring, training, testing, and maintaining updated training manuals.
Assists with monitoring payroll and revenue daily.
Assists with ordering, organizing and inventory control of all products.
Reads and responds to emails daily.
Assists the hostess/host with calls and seating of the guest.
Responds proactively to staff and guest concerns.
Answers and responds to phone messages.
Attends and conducts daily staff line-ups including Enrichment News.
Stay abreast of the latest trends in the culinary, wine and liquor industry.
Available to work various hours and shifts dictated by needs of the operation.
Deliver "I Am Proud" service standards and department-specific signature touch points.
Establish cross-departmental channels of communication among teammates that are consistent and complete.
Scheduling of staff according to occupancy level and forecasting, and reviews BEOs
Ensures all side work is updated and duties are performed by the staff before releasing them from the shift.
Interface positively with other departments, helping when needed.
Ability to work any assigned shift / work schedule.
Ability to program menus in Jonas.
Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
Provide extraordinary service that is "Enriching by Nature."
Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
Be empowered to make things go right if they go wrong.
Give the guest/member a fond farewell.
Address feedback by utilizing the LEARN Model.
Demonstrate a professional appearance and be attentive to what matters most.
Comply with company policies and procedures.
Observe and adhere to safety guidelines.
Perform other duties as assigned.
Interface positively with other departments, offering assistance when needed.
Displays care in use of equipment and maintains an organized and professional work environment.