Dining Room Manager

Max Hospitality • Hartford, CT

7d • $65,000 - $68,000 • Onsite

About The Position

Max Downtown, Max Hospitality’s flagship restaurant in downtown Hartford, is seeking an experienced, driven full-time Restaurant Manager to join its leadership team. The restaurant is known for an elevated steakhouse experience, an award-winning wine list, and an extensive whiskey collection, serving business professionals and fine-dining guests in a high-volume environment. The ideal candidate is composed, personable, attentive to details, and committed to exceptional food, guest-first service, and leading a high-performing team.

This is a full-time, salaried role with a 50-hour work week, scheduled as five days on and two days off. The manager will support smooth restaurant operations, uphold food and beverage safety and quality standards, provide professional guest service, and lead staff development and performance. The role collaborates with the GM/Managing Partner on staffing and business performance and requires ServSafe and TIPS certification within 90 days of hire.

Requirements

• At least 2 years of management experience in a high-volume, fine-dining or upscale-casual restaurant environment; required.
• Strong background in guest service, staff development, and operational excellence.
• Creative, team-oriented, and passionate about hospitality.
• Strong verbal and written communication skills.
• High energy, organized, and detail-driven.
• Ability to work well under pressure and manage competing priorities.
• Professional demeanor with a hands-on leadership style.
• Open availability.

Nice To Haves

• Familiarity with Toast POS and OpenTable.
• Experience managing wine and cocktail service.
• Knowledge of fine wines and spirits.
• Extensive wine, whiskey, and cocktail knowledge.

Responsibilities

• Ensure smooth daily operations and uphold company standards.
• Maintain food and beverage safety protocols and quality standards.
• Interact with guests in a friendly, efficient, and professional manner.
• Address guest concerns and resolve issues promptly with grace and professionalism.
• Manage daily cash handling, deposits, and opening and closing procedures.
• Lead weekly manager meetings and daily pre-meal meetings.
• Oversee third-party delivery systems and ensure accurate to-go orders.
• Collaborate with the GM/Managing Partner on staffing, scheduling, and performance management.
• Interview, hire, train, coach, and discipline staff as needed.
• Track sales, monitor costs, and contribute to overall business success.
• Build strong team morale and contribute to a positive work environment.
• Develop knowledge of the menu, allergens, repeat guests, and VIPs.
• Become ServSafe and TIPS certified within 90 days of hire.

Benefits

• Competitive pay.
• Shift meal and monthly dining allowance for all locations.
• 100% employer-paid disability insurance.
• Flexible scheduling.
• Opportunities for growth and advancement.
• 401(k) with matching up to 4%.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Paid time off and paid sick time.
• Referral program.
• Life, accident, critical illness, and pet insurance.
• Career development within the Max Hospitality Group.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed