Cascade Dining Room Host

Timberline•Government Camp, OR

About The Position

The Dining Room Host greets and seats guests promptly while coordinating seating with servers’ capacity to maintain a smooth flow and provide outstanding guest service. The role assists guests with reservations, provides menus and wine lists, supports dining room operations, and maintains professional service standards. The position also involves answering the phone and checking messages, keeping menus clean and current, maintaining the service bar, handling cash accurately, and providing bussing or expediting assistance as needed. The host communicates employee and guest issues and daily information to dining room managers, other hosts, and the Food & Beverage Director. The role includes following safety and food-handling procedures, reporting hazards and incidents, and helping steward company facilities through reduction, reuse, and recycling where possible. The position requires a service-oriented, detail-focused approach, professional conduct, reliable attendance, and the ability to meet the physical demands of the department.

Requirements

Have a service-oriented personality.
Be detail-oriented and able to set and meet high customer-service standards.
Use proper etiquette when conversing with guests.
Have detailed knowledge of all buffet menu offerings.
Be proficient in upselling products and services.
Know and follow proper service procedures.
Know and follow proper reservation procedures.
Hold valid OLCC and Oregon Food Handlers permits.
Be able to lift 40 pounds.
Be flexible and capable of bending, twisting, and kneeling.
Be able to work in tight spaces with balance and poise.
Be able to stand and walk on feet for up to eight hours at a time.
Be able to keep up with the pace and demands of the department.

Responsibilities

Greet and seat guests promptly; introduce the guest to the server, distribute menus and wine lists, and pull out chairs when appropriate.
Assist guests with creating and updating reservations.
Maintain complete knowledge of Cascade Dining Room operations and follow its guidelines, policies, and training-manual procedures.
Follow OLCC and food-handling guidelines to maintain a safe and sanitary environment.
Use discretion in selecting appropriate music for meal periods.
Ensure the dining room is organized and stocked at the end of each shift.
Answer the phone and check dining room messages.
Keep menus clean and updated.
Assist in maintaining the service bar, including cleaning and stocking.
Follow cash-handling procedures accurately and efficiently.
Coordinate seating with servers’ ability to receive another table and communicate with servers to maintain smooth dining room flow.
Provide bussing and expediting service as needed.
Communicate employee issues, guest issues, and day-to-day information to dining room managers, hosts, and the Food & Beverage Director.
Participate in the Health & Safety Program by identifying and reporting potential hazards, reporting incidents, and promoting a healthy workplace.
Steward company facilities and environments, reducing, reusing, and recycling when possible.
Maintain a professional, quality image and exercise sound judgment regarding language, behavior, dress, and grooming.
Maintain regular and reliable attendance.