Hostess

State of Oklahoma•Norman, OK

1d•Onsite

About The Position

The Dining Room Captain/Hostess is responsible for creating a welcoming, professional, and dignified dining experience for veteran residents. This position serves as the lead hospitality presence during meal service and coordinates dining room activities to ensure meals are served efficiently, accurately, and in accordance with ODVA culinary service standards.

Requirements

Knowledge of basic food service, hospitality, and sanitation practices.
Strong customer service and communication skills.
Ability to work effectively with elderly and veteran populations.
Ability to coordinate multiple activities in a fast-paced dining environment.
Ability to follow written and oral instructions and work as part of a team.
Ability to demonstrate professionalism, compassion, sound judgment, and attention to detail.

Nice To Haves

Prior experience in food service, hospitality, healthcare, senior living, customer service, or a related field is preferred.
Experience working with veterans or elderly populations is a plus.

Responsibilities

Welcome residents and guests and provide courteous, professional, and compassionate service.
Lead and coordinate dining room activities during assigned meal periods.
Ensure the dining room is clean, organized, properly set, and ready for service.
Coordinate with culinary and nursing staff to ensure residents receive the appropriate meals and assistance.
Monitor meal service for accuracy, timeliness, presentation, and resident satisfaction.
Assist residents with seating, menu selections, special requests, and other appropriate dining needs.
Identify and communicate resident concerns, meal issues, or service problems to the appropriate staff.
Provide direction and support to dining room staff during meal service.
Help train staff on hospitality, dining room procedures, and ODVA service expectations.
Maintain a professional and welcoming dining environment, including table presentation and décor.
Follow all food safety, sanitation, infection prevention, and resident safety requirements.
Assist with special meals, celebrations, and resident dining events.
Work collaboratively with Culinary, Nursing, Housekeeping, and Administration to provide a positive resident dining experience.