Dignity Services Navigator/Civilian

Harris County Sheriff's Office • Houston, TX

3d • Onsite

About The Position

The Support Services Navigator provides customer-service-oriented support, guidance, and service navigation to individuals within a designated special population or service area. This role helps individuals understand facility processes, communicate immediate needs, access appropriate supports, and connect with staff or resources. The position is flexible and may support individuals at multiple points, including intake, housing, programming, release planning, or referral to services. The role promotes dignity, responsiveness, and continuity of care while operating within facility policy and maintaining clear professional boundaries.

Requirements

• Bachelor’s degree in social work, Psychology, Criminal Justice, Human Services, Public Health, Counseling, or related field
• Minimum of one (1) year of experience in working with vulnerable or justice-involved populations
• Demonstrated ability to communicate calmly in high-stress environments
• Strong listening and interpersonal skills
• Ability to maintain confidentiality and professional boundaries
• Comfort working in a correctional setting
• Knowledge of training in trauma-informed care
• Experience in crisis intervention or de-escalation
• Knowledge of community-based social service networks
• Experience working in intake, emergency, or high-volume service environments
• Excellent communication skills, both written and oral
• Possess a high level of integrity and be able to handle confidential and sensitive information in a discreet manner
• Excellent organizational skills
• Problem-solving skills
• Written and verbal communication skills
• Excellent customer service skills
• Self-motivated and detail-oriented
• Ability to perform other assignments and duties as required and/or necessary
• Ability to work without direct supervision
• Ability to handle a vast workload
• Ability to communicate effectively and appropriately, speak clearly and credibly, and use good judgment
• Available to work overtime and/or varying duty hours as deemed necessary

Nice To Haves

• Common office software such as Microsoft Office Suite software, with an emphasis on Excel and Word
• Bilingual in Spanish
• Able to read, write, and speak Spanish

Responsibilities

• Serve as a visible, approachable point of contact for individuals within the assigned special population or service area.
• Provide respectful, customer-service-oriented support that promotes dignity, calm communication, and trust.
• Help individuals understand basic facility processes, available services, next steps, and expectations.
• Answer general questions within role boundaries and provide clear, accurate information consistent with facility policy.
• Use informal engagement and brief check-ins to identify immediate or time-sensitive concerns, including communication needs, family or dependent care issues, medical or mental health concerns, medication access, housing instability, release-related needs, or barriers to services.
• Connect individuals to appropriate staff, programs, services, or resources based on identified needs.
• Coordinate with correctional staff, medical, mental health, care coordination, case management, program staff, supervisors, and approved community partners when appropriate.
• Document identified needs, referrals, concerns, and follow-up actions in accordance with agency policy.
• Ensure relevant information is communicated to the appropriate staff to support continuity of care and service delivery.
• Recognize signs of distress, escalation, trauma response, or safety concerns.
• Use basic supportive communication, grounding, and de-escalation techniques when appropriate, and immediately notify clinical, correctional, or supervisory staff when risk concerns are observed.
• Support individuals across key points of contact, including intake, housing, programming, release planning, service referrals, or other assigned areas.
• Help ensure needs do not get lost during transitions between teams or processes.

Benefits

• Equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level