Patient Services Navigator

COMMUNITY MEDICAL CENTERS INC•Stockton, CA

5d•$22 - $23•Onsite

About The Position

At Community Medical Centers (CMC), we’re passionate about improving health and well-being in the communities we call home. That’s why we work to ensure even our most vulnerable neighbors have affordable access to quality healthcare, regardless of age, income, or background. We offer integrated medical, dental, behavioral health, and supportive services, with a model of care that puts the patient at the center of a team-based approach. As one of the region’s largest healthcare providers, our growing network of neighborhood health centers serves over 100,000 patients in San Joaquin and Solano counties. MISSION Working together to improve health and well-being in our communities.

Requirements

One (1) year of experience in a healthcare setting in an administrative or medical position or a healthcare relevant certification or degree.
Knowledge and use of electronic health record systems, electronic population management systems and Microsoft office is preferred.
Intermediate Microsoft Office (Word, Excel, PowerPoint) experience.
Highly effective collaboration skills, written and verbal communications skills.
Computer competent and able to present key information in a succinct and clear manner.
Ability to interact with internal personnel and external agencies requiring reasonable tact, discretion, and self-expression.
Ability to work independently, use good judgment, maintain excellent communication skills and self-initiative
Ability to read, understand, and follow oral and written instructions
Ability to appropriately handle confidential information

Nice To Haves

Knowledge and use of electronic health record systems, electronic population management systems and Microsoft office is preferred.

Responsibilities

Supports the mission, vision, and values of Community Medical Centers by modeling impressive relationship, communication, and job skills with the overall goal of providing excellent patient-centered treatment, care and services in a team environment.
Establishes and maintains daily communication with area emergency departments, discharge planners, and hospitalists to learn of CMC patient activities in those facilities
Enhances access to care for new CMC patients by working to establish PCP relationships for continuity of care and using disease specific protocols for entry into care.
Works in close collaboration with providers and other health care personnel to relay significant social and emotional factors underlying a patient’s health problems by completing initial assessment and screening tools.
Works directly with patients/families who have had a recent emergency department visit to ensure appropriate follow-up
Raises awareness about the right health care in the right place by providing education about alternatives to emergency medicine and the benefits of receiving primary care vs emergency care
Carries out tasks to execute the medical and support service plans by linking patients with appropriate resources and appropriate referrals to outside agencies
Documents all patient encounters in the patient’s medical record
Prepares routine correspondence to/from referring agencies and PCPs
Coordinates care plan adherence activities such as appointment reminders, arranging transportation, etc.
Participates in all departmental in-service training, quality improvement activities, and departmental staff meetings as appropriate.
Prepares reports in a timely fashion as directed and may be responsible for performing grant related data entry.
Maintains personal knowledge base of available resources, both in-house and externally.
Maintains age specific competency
May be required to interpret for patients and staff on an as needed basis
Assures client/patient confidentiality
Proactively assumes responsibility for continuous improvement activities and is receptive to accepting other job duties as assigned and as delegated.