Digital Transformation Intern

Daimler Truck North America • Detroit, MI

3d • Hybrid

About The Position

The Digital Transformation Intern supports real-world initiatives that modernize processes and improve efficiency, including AI initiatives, within DTNA’s IT organization. The DDC IT Department supports critical business operations across manufacturing, logistics, governance, security, development, and data analytics. The role offers exposure to the full IT lifecycle, from intake and procurement through delivery, governance, and compliance, working alongside experienced professionals. Internship positions begin each summer in May or June and may be located at various DTNA locations across the United States. This position is based in Detroit, Michigan, and follows a hybrid schedule of four days in the office and one day remote. A transition to a full-time position may be possible, subject to manager evaluations and business availability.

Requirements

• Must be currently enrolled in a bachelor’s program or higher at an accredited college or university, or have graduated within one year of the position start date in May or June.
• Analytical and critical-thinking skills to identify patterns, solve problems, and support data-driven decisions.
• Strong written and verbal communication skills, including the ability to explain issues, solutions, and project status clearly.
• Familiarity with data visualization; Power BI is preferred.
• Familiarity with databases or queries, such as SQL and/or Oracle.
• Familiarity with Microsoft 365 tools, including Outlook, Excel, Word, PowerPoint, Teams, and SharePoint.
• Understanding of generative AI concepts, including prompting, context windows, hallucinations, and grounding.
• Ability to evaluate AI output quality and iterate toward improvement.
• Awareness of responsible AI considerations, including privacy, security, sensitive data handling, and bias.
• Strong oral and written communication, solid organizational skills, a creative mindset, and interpersonal skills with the ability to work in a team environment.
• Must be legally authorized to work permanently in the United States at the time of application; the position is not open to visa sponsorship or existing visa holders.
• Final candidates must successfully complete a criminal background check and may be required to complete a pre-employment drug screen.

Nice To Haves

• Experience with Azure OpenAI and Copilot Studio.
• Familiarity with Claude or comparable LLMs and differences in their behavior and strengths.
• Basic automation concepts, such as Power Automate or similar.
• Studies in Computer Science, Data Science, or Artificial Intelligence.

Responsibilities

• Support end-to-end delivery of IT and data initiatives by gathering user requirements, mapping current and future workflows, creating basic wireframes or mockups, and collecting and validating data for development, testing, and deployment.
• Help design, prototype, and iterate AI assistants and agents, translating business problems into agent workflows, drafting and refining prompts and system instructions, and supporting tool-use patterns.
• Build AI prototypes using tools such as Copilot Studio and support experimentation and comparison testing with LLM platforms such as OpenAI, Claude, and Bedrock.
• Help identify source documents and FAQs, prepare content for retrieval-based experiences, create test plans, and conduct structured evaluations of AI output accuracy, completeness, and consistency.
• Execute functional test cases for new features, including AI-assisted features; document results, validate AI outputs, and help tune responses.
• Write and maintain project and operational documentation, including requirements, data flows, application logic, dependencies, and standard operating procedures; contribute AI use cases, prompt patterns, and evaluation results.
• Collaborate with business analysts, technical analysts, developers, data engineers, data scientists, and business partners during planning and implementation.
• Support project tracking by providing status updates and recording action items.
• Assist with monitoring and managing support tickets in the IT ticketing system, including triage, routing, communication, and follow-up.
• Participate in cybersecurity awareness efforts and support IT request management, documentation, and project coordination.
• Lead and support efforts to foster an inclusive and welcoming workplace culture where everyone belongs.

Benefits

• Professional development and networking events, including resume reviews and mock interviews.
• Housing and transportation stipend.
• Employee resource groups.
• Event ticket offering, based on corporate availability.
• Company social events.
• Relocation assistance when the selected candidate meets eligibility criteria.

What This Job Offers

• Career Level: Intern