Digital Teller Specialist

Ignite Credit Union•Portage, MI

5d•Hybrid

About The Position

The Digital Teller Specialist provides outstanding member service through Ignite Credit Union’s Interactive Teller Machine (ITM) network. This role combines customer service, financial transaction processing, technology support, and relationship-building to create a seamless digital banking experience. The ideal candidate is service-driven, tech-savvy, detail-oriented, and passionate about helping members achieve their financial goals.

Requirements

High school diploma or GED required
1–3 years of experience in financial services, teller operations, member service, or a related role preferred
Credit union experience is a plus
Strong communication, customer service, and relationship-building skills
Excellent attention to detail and commitment to transaction accuracy and compliance
Comfort working with technology, video banking systems, and digital platforms
Ability to troubleshoot basic technical issues and learn new systems quickly
Dependable, adaptable, and able to thrive in a fast-paced environment
Passion for helping members and delivering exceptional service

Nice To Haves

Credit union experience is a plus

Responsibilities

Process member transactions including deposits, withdrawals, transfers, payments, and account inquiries through ITM systems
Deliver professional, friendly, and personalized service through video and digital banking channels
Educate members on digital banking tools, self-service features, and credit union products and services
Identify member needs and recommend solutions that support financial well-being
Ensure compliance with credit union policies, security procedures, and regulatory requirements
Monitor ITM equipment performance and assist with troubleshooting technical issues and service disruptions
Partner with internal teams and vendors to maintain system functionality and service quality
Support branch and organizational sales goals through consultative conversations and member referrals
Maintain accurate records and transaction documentation while meeting service and performance standards

Benefits

Bi-weekly 401(k) Match and Profit Sharing
Education reimbursement
Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
Full Medical, Dental, Vision, and Prescription Insurance coverage
Health Savings Account with bi-weekly Employer Contributions
Employer Paid Life Insurance
Employer-paid Short and Long Term Disability coverage
Pet Insurance
Health Advocacy Support
Generous Paid Time Off
12 Paid Holidays
Employee Assistance Programs
Monthly commissions and incentives
Employee Appreciation Events
Community Volunteering Opportunities
Performance and Discretionary Bonuses
Employee Discount Program for travel, shopping, restaurants, etc.