Digital Operations Specialist

Idealist Consulting • Portland, OR

2d • $60,000 - $80,000 • Remote

About The Position

Idealist Consulting is seeking a tech-savvy Digital Operations Specialist to join their virtual team. This role is akin to an office manager for the virtual workplace, focusing on managing and optimizing the company's technology stack. The specialist will be responsible for training colleagues on new platforms, maintaining systems, and ensuring smooth digital operations. Idealist Consulting is a B Corp Certified company that helps organizations grow through Salesforce implementation, marketing automation, and custom application development.

Requirements

• 4-5 years of professional experience, preferably in operations or IT
• Experience in training and onboarding individuals to cloud based solutions
• Natural tech-savvy with enthusiasm for growing this experience
• Strong attention to detail and organizational skills
• Systems thinker with a growth mindset
• Previous experience working with remote teams
• Comfortable working in Google Suite, Slack, and Salesforce (or other CRM)

Nice To Haves

• Admin experience in Salesforce or other systems
• Empathy for sci-fi nerdery (especially Star Trek)

Responsibilities

• Facilitate the selection, use and adoption of Idealist Consulting’s tech stack
• Monitor new system releases, software updates, security compliance requirements, and exceptions
• Facilitate platform renewals by auditing staff license use, anticipating needs, and adjusting as needed
• Facilitate digital tool procurement process
• Facilitate annual techstack reviews
• Maintain data governance standards including file organization and permission sets
• Coordinate relationship with third-party IT support vendor including equipment and security monitoring
• Security committee participation
• Spearhead internal adoption initiatives
• Maintain company equipment inventory in Salesforce
• Drive user adoption of existing tools
• Train Idealist Consulting team on usage norms
• Create tip sheets
• Monitor #helpdesk and provide troubleshooting support
• Drive internal adoption and best practices for internal AI usage
• Project manage AI adoption plans and training
• Be an active collaborator in the AI committee
• Lead the AI focus group
• Become an in-house Anthropic expert

Benefits

• Equitable total compensation package & humane work weeks
• Flexible workday scheduling
• Healthcare benefit package options
• Generous Paid Time Off policy
• Paid Volunteer Time
• 401k employer match
• short term leave available with tenure

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed