Digital Technology Senior Specialist - Application Operations Engineering

Baker Hughes • Houston, TX

13d

About The Position

Baker Hughes is seeking an experienced Oracle Application Engineer with expertise in Manufacturing Inventory and Planning, including the ITEM, BOM, PLANNING, WIP, and INVENTORY Oracle modules. The role serves as the Oracle Manufacturing and Planning team contact in the US time zone and contributes to Oracle ERP implementation initiatives, functional enhancements, and day-to-day operational support to maintain the reliability and performance of Baker Hughes’ Oracle Blueprint.

The role manages vendor support resources and collaborates with cross-functional teams, business and IT stakeholders, users, and leadership to resolve production issues, prioritize critical work, and improve operational performance. It owns service delivery metrics, case and recurring-issue reduction, root cause analysis, service levels, and turnaround times. The specialist also supports change control, patch testing, outage coordination, risk and security compliance, SOX and controllership requirements, and operational stabilization in the OM and Supply Chain areas. The position includes guiding and coaching teams, managing escalations and customer feedback, and leading compliance, productivity, and business initiatives across the organization.

Requirements

• Bachelor’s degree in Computer Science or a STEM major (Science, Technology, Engineering, or Mathematics).
• At least 6 years of professional experience.
• Experience with agile or iterative project methodology such as Scrum.
• Ability to manage and collaborate across diverse customers and stakeholders.
• Ability to identify and analyze technical risks and impacts, define alternatives, prioritize work, and remove roadblocks.
• Experience with Operations management methodologies and their effective use for business benefits.
• Significant customer-facing experience.
• Ability to coach and train, and to motivate a team to adopt standards and methodologies.
• Extensive technical engineering experience resolving challenging issues in high-pressure environments.
• Strong written and oral communication skills.
• Highly motivated and self-starting, with analytical, creative, and business-focused problem-solving skills.

Nice To Haves

• Experience using agile project management tools such as JIRA or Rally.
• ITIL certification.
• Previous experience managing cross-functional operations or initiatives and challenging stakeholders.

Responsibilities

• Serve as the Oracle Manufacturing and Planning team contact in the US time zone.
• Contribute to Oracle ERP implementation initiatives, deliver functional enhancements, and support day-to-day operations.
• Manage a vendor support team of technical and functional experts and coordinate with cross-functional support teams to resolve production application issues.
• Work with business and IT leaders and users to prioritize critical issues and drive resolution.
• Ensure adherence to ERP Operations support standards and practices, and coach or monitor contingent staff in those standards.
• Manage internal IT processes, including Change Control Board activities, patch application testing, and outage coordination and communications.
• Conduct performance and operations reviews for leadership and stakeholders using established service delivery metrics.
• Own open-case reduction, root cause analyses, recurring-issue reduction, SLAs, and turnaround times.
• Coordinate with cross-P&L teams to support system availability and minimize planned and unplanned outages.
• Work with IM Risk and Security to meet SOX and controllership requirements and maintain ERP compliance with policies, standards, and documentation requirements.
• Serve as a domain and ERP expert and drive operational excellence and stabilization of Operations in the OM process area.
• Guide the team in OM and Supply Chain areas and help resolve roadblocks.
• Build relationships with IM owners, business SPOCs, support teams, end users, peers, and vendors; maintain regular communication with functional stakeholders.
• Act as the escalation point of contact and ensure escalations are addressed with ongoing communication.
• Receive and resolve Voice of the Customer feedback and communicate it to leadership.
• Partner with P&L teams to develop and lead mandatory compliance, productivity, and business initiatives beyond day-to-day operations.
• Collaborate across the IM Operations team and lead initiatives as part of the Grid Solutions Application Support team.
• Maintain relationships with peers and vendors to align the program with Grid Solutions’ strategic objectives and activities.

Benefits

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.
• Company-sponsored health and welfare programs.
• Thrift Plan (401k).
• Competitive benefits package.
• Eligibility for additional compensation such as bonuses, subject to applicable benefit plans or policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior