Digital/Technical Product Manager Lead
About The Position
As a dedicated Digital/Technical Product Manager Lead for Customer Identity and Access Management (IAM), you will lead the discovery, delivery, and performance of digital and technology products and experiences for USAA and its members. You will collaborate with technology, architecture, experience, information security, fraud, and product teams to solve complex problems and optimize internal and external customer experiences. You will design and drive implementation of multi-platform solutions, improve products across delivery channels and platforms, and drive KPIs and KRIs. The role applies User Centered Design and Design Thinking and develops product strategy, vision, and goals, including decisions on innovation types and investments for products with complex scope or enterprise reach. You will ensure strategic alignment among product stakeholders, suppliers, and customers. The role is remote-eligible in the continental United States, with occasional business travel. Employees residing within 60 miles of a USAA office are expected to work onsite four days per week. USAA does not provide visa sponsorship for this role.
Requirements
- Bachelor's degree, or four years of relevant education and/or experience.
- Eight years of Digital/Technology Product Management experience, including experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; alternatively, an advanced degree and six years of Digital/Technology Product Management experience in those areas.
- Comprehensive knowledge of technology/digital products, emerging technology platforms, applications, and data analysis and research techniques and standards.
- Proven ability to develop, influence, present, and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users, and senior leadership.
Nice To Haves
- In-depth experience maintaining or managing authentication, credential, identity verification, or recovery experiences for call centers, websites, and mobile apps, including assessing performance and usability while meeting security requirements.
- Ability to identify high-impact opportunities in authentication and identity management and translate complex challenges into a clear product vision and strategic initiatives.
- Detailed familiarity with industry best practices, emerging trends, and regulatory considerations in authentication and identity management.
- Experience managing models that support authentication and identity management or fraud impacts.
- Thorough familiarity with fraud prevention, security requirements, data and analytics, and solution scalability challenges.
- Proven experience managing the full lifecycle of digital products, from problem identification and experience creation through production deployment and iteration.
- Exceptional ability to rapidly assess and resolve complex problems.
- Proven ability to bridge technical teams, such as engineers and data scientists, and non-technical stakeholders, such as business, marketing, compliance, and executives.
- Current or prior operational experience in Security Specialist (MSAS), Authentication Consult, Profile Recovery, Complaints, or Fraud Operations.
- US military experience gained through military service or as a military spouse or domestic partner.
Responsibilities
- Use digital or technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
- Lead teams and stakeholders in translating product and experience opportunities and customer needs into initiatives, requirements, epics, and features, and drive execution strategy.
- Guide highly complex, integrated, and strategic product and experience opportunities from idea through market validation, collaborating with relevant stakeholders and subject-matter experts.
- Drive, quantify, and defend product and experience investments using business-case artifacts and hypotheses, and communicate value propositions.
- Use data-driven problem-solving and analytical techniques to assess and report performance against KPIs and KRIs, and share best practices with team members.
- Guide teams in generating insights with tools and resources, identify opportunities for improvements, and ensure applicable improvements are implemented.
- Prepare and deliver compelling communications about complex concepts to diverse audiences, including senior leadership, and facilitate product definition and collaboration sessions to coordinate discovery, development, delivery, validation, and risk mitigation.
- Conduct internal and external research and situational analysis to identify and apply industry best practices and trends.
- Manage ambiguity, influence stakeholders to consider the broader context, and drive clarity, solutions, and execution plans.
- Maintain expert knowledge of the business, technology, user experience, relevant experiences and processes, and product management.
- Guide and mentor team members, act as an escalation point, and ensure issues are resolved.
- Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Benefits
- Comprehensive medical plans
- Dental plans
- Vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off
- Paid holidays
- 16 paid volunteer hours
- Wellness programs
- Career path planning
- Continuing education
- Potential pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
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What This Job Offers
Job Type
Full-time
Career Level
Senior
