Digital/Technical Product Manager Lead

USAA•San Antonio, TX

2d•$143,320 - $273,930•Remote

About The Position

As a dedicated Digital/Technical Product Manager Lead for Customer Identity and Access Management (IAM), you will lead discovery, delivery, and performance of digital and technology products and experiences for USAA and its members. You will collaborate with technology, architecture, experience, information security, fraud, and product teams to solve complex problems and improve customer experiences. You will design and drive implementation of multi-platform solutions, improve products and experiences across channels, and support key performance and risk indicators. You will use User Centered Design and Design Thinking methodologies to bring digital and technology products to market, develop product strategy and vision, and align stakeholders, suppliers, and customers around products of complex and significant scope. The position is remote-eligible within the continental United States, with occasional business travel. Employees residing within 60 miles of a USAA office are expected to work onsite four days per week.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Eight years of Digital/Technology Product Management experience, including experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; or an advanced degree and six years of such experience.
Comprehensive knowledge of technology and digital products, emerging technology platforms, applications, data analysis, and research techniques and standards.
Proven ability to develop, influence, present, and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users, and senior leadership.

Nice To Haves

In-depth experience maintaining or managing authentication, credential, identity verification, or recovery experiences across call centers, websites, and mobile apps, including evaluating performance and usability while meeting security needs.
Ability to identify high-impact authentication and identity management opportunities and translate complex challenges into a clear product vision and strategic initiatives.
Familiarity with authentication and identity management industry practices, emerging trends, and regulatory considerations.
Experience managing models that support authentication and identity management or fraud impacts.
Familiarity with fraud prevention, security requirements, data and analytics, and solution scalability challenges.
Experience managing the full lifecycle of digital products, from problem identification and experience creation through production deployment and iteration.
Ability to rapidly assess and resolve complex problems.
Ability to bridge technical teams, such as engineers and data scientists, and non-technical stakeholders, such as business, marketing, compliance, and executives.
Current or prior operational experience in Security Specialist (MSAS), Authentication Consult, Profile Recovery, Complaints, or Fraud Operations.
US military experience gained through military service or as a military spouse/domestic partner.

Responsibilities

Use digital or technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
Lead teams and stakeholders in translating product and experience opportunities into initiatives, requirements, epics, and features, and drive execution strategy.
Guide complex, integrated, and strategic product opportunities from idea through market validation in collaboration with relevant stakeholders and subject-matter experts.
Quantify and defend product and experience investments using business cases and hypotheses, and communicate value propositions.
Analyze and report product and experience performance against KPIs and KRIs, applying data-driven problem-solving techniques and sharing best practices.
Guide teams in generating insights to identify improvement opportunities and ensure applicable improvements are implemented.
Prepare compelling presentations and communications for diverse audiences, including senior leadership; facilitate product definition, concept, and collaboration sessions to coordinate discovery, development, delivery, and validation and mitigate risks and dependencies.
Conduct internal and external research and situational analysis, applying industry best practices and trends to improve product effectiveness.
Manage ambiguity, influence stakeholders to consider broader perspectives, and drive clarity, solutions, and execution plans.
Maintain expert knowledge of the business, technology, UX, relevant experiences and processes, and product management.
Provide guidance and mentoring to team members, act as an escalation point, and ensure issues are resolved.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.